Here’s how Deloitte can help:
Optimize: Move employees up the value chain and improve performance, by using software to augment or replicate human actions and decisions. For example, RPA can process credit card applications in a fraction of the time, based on pre-defined rules. This reduces errors, time, and cost.
Analyze: Provide distinctive operations insights through cognitive data analytics to drive efficiency and discover opportunities for growth. Consider using Natural Language Processing (NLP) to automatically generate forms and letters, based on data inputs.
Engage: Use intelligent agents to deliver consumer personalization at scale, together with targeted insights to amplify consumer experiences. In practice, this may mean using Chat-bots to provide Tier 1 support directly to customers in a contact center.