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Operate services client stories

Spotlighting real-life use cases and the positive impact of next-generation managed services in Deloitte clients around the world. Browse the client story collection.

Get a glimpse into just some of many Operate success stories around the world.

Through Operate services, Deloitte helps design, build and run your operations end-to-end. We harness the latest technologies, talent and capabilities from around the world to bring the power of Deloitte and deliver ongoing outcomes across areas like finance, HR, cyber, cloud and application management. From helping deliver new business models, to boosting existing teams with specialist skills and automation, to running complex business functions—we thrive on helping you achieve the unachievable.   

Explore client stories

Health Care Provider | Electronic Health Records

The client, a non-profit integrated health system with tens of thousands of employees and thousands of providers, sought to enhance its IT capabilities and drive operational efficiency across its vast network of hospitals, medical centers, and specialty services.

High Tech Company | AI as a Service

Our client, a leading high-tech company, was looking to  drive more advanced data-led decision-making. Their internal AI Center of Excellence team was challenged by operational inefficiencies due to working with a complex multi-technology and service vendor ecosystem. 

Conglomerate | Business Process as a Service (BPaaS)

Our client is a Chinese conglomerate with businesses across multiple industries. They wanted to standardize their finance operations to drive greater operational efficiency, improve compliance, and reduce costs. The client was already developing talent and improving financial processes internally, but this became challenging to manage on an ongoing basis due to significant time and budget investment, as well as lack of know-how.

eCommerce Company | Application Management Services

Our client is an e-commerce and distribution company operating in the Netherlands and surrounding countries. 

Utilities Company | Finance Operate

The client is one of the largest energy groups in the world and operates in more than 30 countries.

Financial Services | Program Management Office as a Service

The client is a global investment firm and asset manager with over 5,000 employees operating in more than 40 locations worldwide.

Industrial Manufacturer | Supply Chain Resilience

A large industrial manufacturer faced severe supply disruptions during the COVID-19 pandemic. This was further exacerbated by ongoing global events and economic disruptions, leading to significant production inefficiencies and customer order delays.

Supermarket Chain | Application Management Services

Our client is one of the world’s leading supermarket chains with thousands of store locations in 20 countries globally.

Financial Services | Customer Due Diligence (CDD) Services

Our client is a large European retail and commercial bank with millions of active customers.

Food Retail Chain | Managed Extended Detection & Response

Lightning can strike twice—and sometimes simultaneously. A large US food service company with hundreds of locations had been hit by two simultaneous ransomware attacks. The company needed a solution, and they turned to Managed Extended Detection & Response (MXDR) by Deloitte for the answer.
Perspective
5 minute read

Financial Services | Finance Operate

The client is an asset management company with a vast portfolio of assets (both real estate development and real estate owned) spanning a large geographical footprint. Each geography has its own local tax considerations.

Construction Manufacturer | Application Management Services

Our client is one of the world’s leading manufacturers of construction equipment, with dealers operating in over 180 countries and 3,500 business locations globally.

Financial Services | Financial Crime Operate Services

Helping a major bank refresh higher risk customer file while maintaining business continuity.
Perspective
5 minute read

Utilities Company | Business Process Solutions

The client is a large European energy company and a leading provider of renewable energy with operations around the world.

Financial Services | Portfolio Valuation Operate Services

In an industry where time is money, cost-effective valuation processes are critical to operational success. For one large investment management firm, this was clearly brought home when the company realized their highly paid portfolio managers were spending an inordinate amount of time on compliance.
Perspective
8 minute read
Blog

Aerospace and Defense | Global Business Services

Our client is an aerospace and defense company operating globally.

Health Product Manufacturer | Consumer Engagement & Marketing

The client is one of the world’s leading manufacturers of breakthrough health products. It has been serving customers for more than 100 years globally.

Building Solutions Provider | Legal Entity Management

Our client is a global building solutions provider. Following a spin-off from its parent company, it was left retaining circa 190 business entities operating in 50 countries.

Insurance | Digital Identity

Global insurer moves from transactional to strategic by teaming with Deloitte for cyber solutions and Operate services​, reducing complexity, costs, and risks with an IAM transformation​.
Stories

Biopharma Company | Data modernization and digital manufacturing

The client is a multinational pharmaceutical company with operations around the world.

Get in touch

Doug Gish

Deloitte Global Operate Leader
+1 816 802 7270

Andy Gwyther

Deloitte Global Tax & Legal Operate Leader
+44 (0)20 7303 4051

Joe Mattell

Operate Leader, Consulting Services
416 779 6368

Isaac Kohn

Cyber Operate Leader
+4 179 888 4687

John Coykendall

Vice Chair | US Industrial Products & Construction leader
+1 203 905 2612