In today's economic climate, businesses set to thrive must do more with less—which is easier said than done.
A fundamental tool to help your organization achieve this is your Enterprise Service Management (ESM) strategy. At its full maturity, an ESM strategy centralizes and integrates every part of the business, uniting technology and teams across IT, financial, operational, HR, and supply chain service management. ESM drives value by:
Done well, the result is an overarching, seamless system that leaves no part of a business unreachable or siloed. But because so many varied service experiences occur across applications and teams, creating a successful ESM strategy is inherently challenging. Three factors further pressurize the process:
A strong ESM strategy considers and solves for these concerns—and thoughtful planning and a keen eye on addressing common pain points are at the crux of success.
How to avoid 5 common pitfalls in your ESM strategy
ESM strategies can make companies or break them. Here are the five mistakes that erode value—and the fixes you can implement to drive value instead.
Integration leads to transformation
When the economy, and indeed the world, are changing as fast as they are this decade, a strong ESM strategy maximizes value while an ill-considered one shrinks it.
Managing change well requires a thoughtful, adaptable ESM strategy with foresight and flexibility. Sluggish systems siloed by team, budget, or functionality cap how quickly and how well your organization can respond. Platforms with a single interface, such as ServiceNow, provide the framework and capability to deliver end-to-end services for your customers and employees.
Simply put, ServiceNow is the best platform to enact meaningful ESM today.
The opportunity for organizational transformation and efficacious, cost-effective service delivery will come from a handful of well-invested, well-curated platforms, not a hodgepodge of unlinked systems—which is why investing in an ESM platform is not a nice-to-do, but a must-do.