Learning and development

During the past year, we focused on strengthening agility and innovation, expanding capabilities around critical challenges facing Deloitte clients and society, and delivering technology reskilling to help enable our people to enhance their careers and guide Deloitte clients through these changing times. Given Deloitte’s scale and geographic range, virtual training and on-demand learning through our digital learning experience platform continue to be essential resources. Deloitte people around the world completed more than seven million in-person, virtual, and on-demand courses in FY2024. At the same time, we have also reaffirmed our commitment to in-person learning and the human capabilities that are vital for taking on those business and societal challenges.

Learning throughout the career journey
 

Our focus on continuous learning starts with onboarding and continues throughout each individual’s career, whether they take a specialist path or move on to a senior leadership position. We recognize that opportunities to learn through day-to-day experiences, as well as formal programs, are vital to our people’s ability to perform in today’s rapidly changing environment. And just as views on the future of work are evolving, we likewise continue to reimagine what effective learning looks like in our dynamic world. For example, Deloitte DCE’s Talent Exchange program offers Deloitte DCE people the opportunity to work in another country—gaining new perspectives and connections, exchanging leading practices, and accelerating their professional development.

Mentors and coaches are critical in supporting development journeys, including the identification of opportunities to stretch and grow. According to Deloitte’s most recent talent experience survey, more than 70 percent of respondents from across Deloitte’s global network agreed that someone in the organization is currently invested in their growth and development. We are taking a fresh look at apprenticeship as a model for advancing Deloitte people’s professional development—helping them build meaningful relationships, grow, and feel connected to our organization’s culture and values—particularly in our hybrid working environment where individual interactions are more often virtual than in the past. For example, Deloitte US recently launched Apprenticeship Reimagined, which brings together leading practices and curated resources from across Deloitte businesses with a refreshed focus on investing in individuals, strengthening connections within teams, and fostering a culture of “developing one another.”

Strengthening capabilities around critical business and societal challenges
 

In 2024, we held Deloitte’s first global AI and GenAI Fluency Month. Designed to help all Deloitte people become well versed and ready to guide others in harnessing the transformative power of GenAI, our month-long program featured leadership keynotes, client fireside chats, and an array of learning opportunities. The curriculum ranged from “GenAI 101” e-Learnings to sessions on the implications of GenAI on the future of work.

Deloitte’s Sustainability & Climate (S&C) Learning Week and Earth Month continued our efforts to upskill our people around S&C. Participants explored topics ranging from accelerating the energy transition to strategies for making business and society more nature-positive, as well as approaches to help enable a just transition and advance climate equity. We also focused on developing knowledge and skills around decarbonization, sustainable supply chains, and reporting and regulatory compliance.

Focusing on enduring human capabilities
 

While we are focused on reskilling and enhancing tech capabilities, during the past year we also deepened our global commitment to developing our people’s leadership skills and the enduring human capabilities that technology can extend but not replace. These include curiosity, social and emotional intelligence, resilience, informed agility, divergent thinking, and connected teaming. As we think about what the continued rise of technology and the disruption it brings will mean for us as humans and professionals, these are the critical capabilities that will help enable us to adapt and evolve through rapidly changing times, both as individuals and as an organization.

Our commitment to human capabilities and in-person L&D is also reflected in our continuing investments in Deloitte University (DU), including the opening of our newest facility, DU EMEA, located just outside of Paris. While much of our work is done virtually, bringing our people together for select learning experiences remains vital for strengthening connections, inspiring greater collaboration, developing the next generation of leaders, and making an impact that matters for Deloitte clients.

Contacts

Erica Bank
Global Talent Leader
ebank@deloitte.com

Lieven De Groodt
Deloitte Global Deloitte University leader
lidegroodt@deloitte.ca