Kurt leads the Enterprise Service Management (ESM) practice for Deloitte Consulting in Germany, specializing in designing, developing, and executing digital service transformation programs across internal support functions and for Global Business Services (GBS). Kurt often speaks at shared services conferences as a thought leader for applying customer-centric thinking, service-orientated logic, and digital platforms such as ServiceNow to transform GBSs into modern, digital-first services businesses, based on a unified approach to ESM. With a background in strategy and large-scale business transformations, Kurt approaches these transformations a profoundly comprehensive manner.
Market: Deloitte Germany
