What if your website or intranet wasn’t just a site, but a modern digital platform powered by AI?
We set out to rethink the intranet as a modern digital platform – built for how people actually work today – by pairing Contentful as our composable content foundation with Coveo as our AI‑enabled search and relevance layer.
Atlas is the result: an AI‑enabled intranet that becomes the new “front door” to firm updates, tools, and support; so finding what you need is more efficient and effortless.
Modern websites and intranets are “platforms,” not pages. Atlas pairs a composable CMS (Contentful) with an AI enabled relevance engine (Coveo) so content and discovery evolve without constant re platforming.
Search becomes the experience; especially when it spans systems. Atlas search is designed to surface results across the intranet, Sharepoint and MySupport, raising the bar for speed, confidence, and self service.
Reusable accelerators turn one transformation into many. Deloitte created a Contentful × Coveo connector as reusable IP, built from real delivery, to help teams move faster on future implementations.
Why we modernized: the intranet had become “work aroundl” territory
When teams default to bookmarks, forwarded links, and “ask someone who knows,” that’s not a training issue; it’s a product signal. Publishing content was slow and rigid. Limited templates and frequent developer dependencies meant even small updates took significant time, creating friction for teams trying to keep information current.
We embarked on Atlas to remove the friction that comes from scattered knowledge, inconsistent navigation, slow and rigid publishing processes, and search that doesn’t reliably get you to an answer.
A composable blueprint: MACH + Contentful + Coveo
Powered by MACH – Coveo – Contentful, Atlas was built around a composable approach so the experience can evolve as needs change.
Contentful provides the content foundation, enabling modular templates and scalable authoring; Coveo provides AI enabled search and relevance to help people find information faster across platforms.
And importantly, Atlas lets Deloitte walk the talk: we don’t just recommend these platforms; we use them ourselves, building firsthand experience we can take to clients.
Why Contentful: flexibility now, scalability for what’s next
Contentful provides a composable content foundation that enables teams to create, manage, and scale content through modular components and reusable templates—accelerating authoring today while ensuring consistency across experiences.
By decoupling content from presentation, it allows organizations to evolve their intranet and digital platforms over time—supporting new channels, integrations, and AI-driven experiences without re architecting the stack.
Why Coveo: fast value now, AI foundation next
Coveo supported immediate improvements to the search experience while still enabling long term scalability, including connections to systems such as ServiceNow, MySupport and Contentful.
It also establishes a foundation for RAG enabled experiences, grounded, intent driven discovery today and a path toward conversational and agent-based experiences tomorrow, while maintaining governance and control.
You can learn more about our experience with Coveo here.
The “secret sauce”: the Contentful × Coveo connector (built from real delivery)
In practice, connecting a CMS to enterprise search isn’t just about indexing; it’s about security and permissions. The integration work called out that a granular permissions model required a custom approach beyond standard connectors, and the Push API approach enables the tagging and security model needed for role-aware results.
That’s why Deloitte designed and built the Contentful × Coveo connector as a reusable accelerator—proven in Atlas and reusable for future work.
Search is the experience (and it must span the places people actually go)
Atlas is positioned as the new front door to firm updates, tools, and resources, with AI-powered search that helps users find information more efficiently; including surfacing content from MySupport and Sharepoint.
The implication for any organization is clear: modern intranets win when they stop acting like static sites and start acting like an always on, cross system discovery layer.
The bigger picture: Agentic AI and customer interaction
Agentic AI is reshaping how organizations engage at the moments that matter—moving beyond static interfaces to intent-driven, real-time interactions. At key customer touchpoints such as search and product detail pages (PDPs), AI agents can understand user intent, context, and history to dynamically assemble the most relevant information—whether that’s summarizing product features, comparing options, surfacing reviews, or guiding next best actions. Instead of navigating menus and filters, users are supported by intelligent experiences that proactively deliver answers in the format they expect, when they need them.
Looking ahead, this shift enables organizations to meet customers where they are—across channels, devices, and even conversational interfaces. Agentic AI can orchestrate content, data, and workflows behind the scenes to create seamless, personalized journeys—from discovery to decision and beyond. The result is not just faster access to information, but more confident decision-making, reduced friction, and experiences that feel tailored, intuitive, and increasingly autonomous.
Atlas demonstrates what happens when an intranet is treated like a modern, composable platform: content scales through Contentful, discovery improves through Coveo, and teams gain a foundation for AI‑enabled experiences that can grow over time.
Ready to modernize your digital workplace experience?
Connect with Shirl Gilani, MACH Alliance and Agentic AI Leader, to explore how experience design, content governance, and AI‑enabled enterprise search can help your people find what they need faster; and focus on what matters most!
