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Operations Engineering

Observability Market Offering

In today's constantly evolving technology world, gaining a real-time depth of insight into the business and system behavior across your organisation is crucial to proactively identify potential issues before they impact customers.  Leveraging these insights enables the right decisions to uplift operations, security, resilience, sustainability, and cost optimisation.

Traditional monitoring and logging are not well equipped for hybrid-cloud and modern architectures. Data is growing in scale, systems are more flexible and ephemeral and service and systems have greater interdependency. Observability will allow us to provide the right actionable data to teams in real-time providing powerful business outcomes.

Organisations recognise the need to innovate, but in a world of digital disruption, this cannot be a one-time event. Successful business performance relies on continuous innovation, including observability of critical and non-critical business functions.

Intelligent observability goes beyond metrics, logs, and traces to provide actionable answers through AI and dependency mapping. Providing teams with personalised information about what they care about in real-time provides teams with actionable data which can lead to quicker decision making, cost savings, improved efficiencies, and greater customer satisfaction.

Data is growing in Scale

  • Cloud native environments emit a massive amount of telemetry data – between 10x and 100x more than traditional VM-based application stacks

Systems are More Flexible and Ephemeral

  • Both the usage patterns and the retention requirements for compute and XaaS are completely different from the on-prem world

Service and Systems have Greater Interdependency

  • Microservices leads to more complex dependencies that engineers must understand to troubleshoot problems
  • Correlating infrastructure to applications must be automated by machines and not manual by humans
  • Code level monitoring to ensure service reliability release after release
  • Digital experience monitoring required to gauge real user impact

Increasing Cloud Costs

Most organisations have attempted to move some or all their IT services to the cloud in one form or another. The inability to see what is happening with applications leads to over-provisioning in an effort to avoid downtime, leading to spiraling cloud costs, which are wasteful from both a budget and environment standpoint.

  • How can we get an end to end view of cloud AND on-premise costs?
  • How can we track value of tech investments in platforms and infrastructure to real world performance?

Overall User Experience

The expectation of modern IT operations is to place customer experience at the centre and prioritise seamless responsive interaction across digital channels.

Keeping every part of this tech stack running smoothly is critical for business success in a world where customers expect pages to load instantly. This is extremely difficult without a single method to track performance of customer experiences and business processes.

  • How can we understand the big picture of our complex environment and how it supports our business?
  • How can we identify performance bottlenecks and problems emerging before they result in experience or process issues for our customers?


Most organisations deliver front line services through the use of a broad range of vendor and custom software products, outsourced arrangements, cloud platforms and infrastructure.

This is highly complex to manage withs significant manual overhead. Multiple tools typically are used to monitor which results in no single view of over operational performance and service, application or infrastructure layer. This combined with siloed technologies makes it difficult to make best operational decision on behalf of the enterprise.

  • How can we get a single pane of glass across all of operations?
  • How can we shift the focus to long term enterprise strategic decision making rather than tactical responses to resiliency and security issues?

What it is

The Deloitte Observability Practice delivers critical customer outcomes and accelerates digital transformations through holistic, end-to-end business insights. The Deloitte observability maturity model goes beyond observability using data to achieve the needs and business outcomes of our clients, ensuring flawless and secure digital transactions.

What we do

Through client Event Monitoring & Management (EMM) workshops, Deloitte defines the current and future observability strategy and builds towards implementation for clients through people, processes, and tools. Deloitte views critical and non-critical business functions end-to-end, in real-time and helps clients assess their journey to maturity uplift in Observability.

We include operational, business, security metrics a sustainability score, and other important aspects for each business function that the organisation wants to see in a single pane of glass.

The Observability Maturity Model

Step one in the EMM Strategy is assessing client observability maturity. Whatever stage the organisation is at determines the uplift required. Having a correlated view across the business provides organisations with real-time and actionable insights that help client businesses grow.

Why Deloitte

The Deloitte Observability Practice delivers broad and deep observability, advanced AIOps, and modern delivery expertise to accelerate digital transformation for the world’s largest organisations. The Practice provides advisory and implementation services across market sectors, working with Deloitte sector leaders to gain detailed knowledge of each market such as climate and emissions to provide carbon footprint scores of business functions.