The financial services sector has faced unprecedented challenges in risk management due to COVID-19. The COVID-19 pandemic not only created internal disruption with lockdowns and work-from-home mandates, but its massive impact on the global economy also dramatically escalated credit risk. This caused financial institutions to provide creative solutions to keep customers solvent, such as restructured loans and deferred payments. Thankfully, the vaccine rollout promises a more robust economy and greater stability moving forward, but the future remains unpredictable for the financial services industry, which places even more importance on both financial and non-financial risk management.  

These were some of the conclusions reached in Deloitte’s 12th Global Risk Management Survey. Research undertaken between March and September 2020 - the first six months of the COVID-19 pandemic - the survey assesses the financial services industry’s risk management practices and challenges. Findings are based on responses from 57 financial services institutions around the world and across multiple financial services sectors – representing a total of US $27.2 trillion in aggregate assets.

Most respondents indicated they believed their institutions are extremely or very effective at managing financial risks. Though, substantially fewer felt that way about nonfinancial risks such as operational resilience, cybersecurity, conduct and culture – all of which were made more prominent with the onset of the pandemic.

Notable findings from the survey include:

These can be perilous times for financial institutions, because downward pressure on revenue can cause a reduction in risk-management investments. There are emerging technologies – such as robotic process automation, machine learning and natural language processing – that can help companies to reduce expenses through automation, while also reducing errors, strengthening controls and identifying potential risk events in real time. Only 30 percent of respondents said their firms are employing these emerging technologies, but half indicated that these types of technology will be a very or extremely high priority over the next two years.

Successfully using these technologies as part of a risk management technology infrastructure requires the presence of comprehensive, up-to-date and high-quality risk data – and creating such a “single source of the truth” for risk can be a challenging undertaking. To that end, 49 percent of survey respondents said they were very or extremely concerned about risk data quality and management, and 69 percent said that enhancing the quality, availability and timeliness of risk data will be an extremely or very high priority over the next two years.

Overall, the survey found that the pandemic and economic downturn served to accentuate existing risks, while also creating new challenges – such as raising awareness and concern around nonfinancial risk. The report ultimately concludes that risk management “will need strong governance, coupled with the agility, to respond to the morphing profile of risks in these volatile times.”