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Deloitte Cloud4M for Manufacturing

Kick start the next industrial revolution with a customer-centric approach.

Deloitte Cloud4M for Manufacturing, a pre-configured solution built on Salesforce, empowers your organization to deliver meaningful, responsive customer engagement at every turn.

From the very first point of contact right through to aftermarket services, Cloud4M gives your organization the tools to strengthen partnerships, enhance the customer experience and exceed the highest expectations.

Track performance across the full customer and product lifecycle. Drive relevant business insights that you can act on when it matters. Cut implementation time thanks to our proven, pre-built solutions. No matter your vision for customer engagement and technology transformation, Cloud4M will help you get there.

Explore Consulting services

Strategy, Analytics, and M&A | Deloitte 

Achieve your business outcomes and continued growth with strategy, AI, data, and analytics solutions you implement today that pave the way for success tomorrow.
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Customer & Marketing

In today’s landscape, marketing can be essential to the success of your business. With our human-first method, we create digital solutions and data-driven strategies to help you grow. 
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Core Business Operations

Technology does not stand still. We can help you take advantage of the latest advances to drive product and service enhancements, improve financial performance, and accelerate speed to market.
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Human Capital

Reimagine work as more than a process. Harness the power of digital to drive productivity and value by unlocking human potential and creating an organization that is resilient to risk, and grounded in meaning for your people and primed for the future.
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Enterprise Technology & Performance

Achieve outstanding value from your enterprise-technology investments with a holistic and strategic approach to technology transformation.
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Watch our Cloud4M for Manufacturing video

Accelerate contact-to-cash
With guided B2B selling, go from first contact right through to deal closing, with enhanced account 360, automated visit reporting and advanced CPQ capability.

The Contact-to-Cash  allows manufactures to expand their customer portfolio by focusing on providing the right tools to help win new deals and nurture customer loyalty.

Benefits:

● Increases the win-rate & reduces time spent on closing deals

● Provides accurate inventory planning through transparent demand metrics vs forecasted demand

● Automated visit reporting helps sales rep log information while on the go

● Advanced CPQ capabilities provide custom-tailored product & services offers

● Approval processes & cross-team collaboration reduce quotation turnaround time

Manage recurring business
Maximize contract value, simplify spare parts sales and collaborate with partners around sales agreements and assets online.

The Manage Recurring Revenue  use case is built on top of  Salesforce Manufacturing Cloud  and allows manufactures to track and manage run-rate business with their channel partners and customers.

Benefits:

● Reduces the chance of ordering errors

● Provides B2B partners/customers a full self-service sales agreement management solution

● Access to the latest sales agreement information and terms

● Speeds up and simplifies the spare parts ordering process for complex industrial assets

● Generates payload information with clicks, not code

● Automatic retry mechanism & end-user status messages

Grow service revenue
Build business with multichannel and remote service support, proactive asset maintenance and AR guided field service.

The Grow Service Revenue  use case supports the end-to-end process, from lead generation to servicing assets in the field, shifting the focus from product to a customer and user centric approach.

Benefits:

● Bridges the gap between online/offline by creating digital twins of physical assets

● Offers 360 view of accounts, assets, and cases all in a single platform

● Integrated CTI & AR/VR apps empower service experts and field engineers to deliver a superior customer experience

● Increases aftermarket sales by providing a frictionless service journey

Monitor performance data
Track sales, service and sustainability metrics with a pre-built dashboard, then make tangible improvements based on recommended actions.

The Monitor Performance use case is built to track and monitor KPI’s across sales, service and sustainability.

Benefits:

● Improves communication between sales & operations

● Monitors & reduces the carbon emission footprint

● Get actionable insights on sales and service in a single platform, from sales history to monitoring connected assets in the field

For more information, please contact: 

Frederik Debrabander Global

Todd Goldenberg US 

Shamrin Quddus Europe 

Nae Mihai Cosmin Europe 

Our thinking

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Cloud4M

Accelerating transformation for manufacturers

Cloud4M includes a suite of powerful features, all ready to be
tailored to the needs of your business.

Download the PDF