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Deepak Sharma, Jagjeet Gill, and Anne Kwan, Customer-centric digital transformation: Making customer success integral to the new organization, Deloitte Insights, September 5, 2019.
Jagjeet Gill, Deepak Sharma, and Anne Kwan, Scaling up XaaS: Transforming your business to market, sell, and transact as-a-service offerings, Deloitte Insights, September 30, 2019.
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