COVID-19 has compressed years’ worth of change into months. Revenue agencies have learned that modernization is as much about resilience as it is about chasing efficiencies or improving the taxpaying experience. Leaders must now decide how best to seize this historic moment of change. Choosing transformation allow revenue agencies to thrive and deliver more value to taxpayers and society – while simultaneously enabling them to be better prepared when the next crisis inevitably hits.
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Combating COVID-19 with resilience
The COVID-19 pandemic is testing the resilience and leadership of revenue agencies with many struggling simultaneously to maintain operations in the face of social distancing measures, manage the spike in service demand and new risks caused by the crisis, and implement government policies to contain the economic damage.
In tackling this unprecedented situation, revenue agencies can draw inspiration from Deloitte resources on resilient leadership and other themes compiled on our COVID-19 site.