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The Future of Revenue Agencies

Welcome to the Deloitte Center for Fiscal Systems – dedicated to assisting revenue agencies across the world on their journeys towards better futures for themselves, their stakeholders and the societies they serve.

Revenue agencies are working hard to deliver on core mission objectives, while reimagining the way they operate within complex and constantly evolving fiscal systems. This site brings together a range of resources and insights to support them on this journey.

Thriving in the face of the pandemic: Future-proofing revenue agencies in a rapidly changing world

COVID-19 has compressed years’ worth of change into months. Revenue agencies have learned that modernization is as much about resilience as it is about chasing efficiencies or improving the taxpaying experience. Leaders must now decide how best to seize this historic moment of change. Choosing transformation allow revenue agencies to thrive and deliver more value to taxpayers and society – while simultaneously enabling them to be better prepared when the next crisis inevitably hits.

Read the full article here


Combating COVID-19 with resilience


The COVID-19 pandemic is testing the resilience and leadership of revenue agencies with many struggling simultaneously to maintain operations in the face of social distancing measures, manage the spike in service demand and new risks caused by the crisis, and implement government policies to contain the economic damage.

In tackling this unprecedented situation, revenue agencies can draw inspiration from Deloitte resources on resilient leadership and other themes compiled on our COVID-19 site.


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Building the digital revenue agency of the future

In a world of accelerating digital and economic disruption, many revenue agencies recognize that yesterday’s taxation models—and the systems that support them—can no longer keep pace with the technology revolution reshaping our world. These aren’t just buzzwords—they are modern-day realities that the world’s revenue agencies face.

Deloitte’s report Building the digital revenue agency of the future explores seven keys to assist revenue agencies on their transformation journeys.