Put customers at the center of everything—with Lead to Loyalty
Customer experience (CX) is a thread that runs throughout your entire business. It goes beyond just sales to customers and customer service. Customer experience is shaped by virtually every business process—from the back office to the front office, from SAP® systems to non-SAP systems.
An integrated, unified enterprise environment that puts the customer at the center of everything—across each and every touchpoint—is key to delivering exceptional experiences that strengthen the human connection, exceed customer expectations, boost loyalty, and drive powerful business results. Lead to Loyalty from Deloitte Digital can help.
Unlocking value—from Lead to Loyalty
Lead to Loyalty is an integrated end-to-end offering centered on cloud and SAP solutions, delivering a unified, ready-to-deploy ecosystem of technologies and connecting your processes for:
The potential payoff? With Lead to Loyalty, you ultimately can:
Here’s just one example of Lead to Loyalty in action—predicting customer needs. With an integrated Lead to Loyalty solution, your organization can seamlessly:
Take the next step
Disruption keeps coming. Expectations keep rising. How will you respond? If transforming how you engage with customers is a priority for your organization, we should talk.
Contact us to get the conversation started—to schedule a demo of Lead to Loyalty use cases, to get CX transformation insights, or to discuss a specific challenge your organization is facing.
Meet the “built to evolve” Kinetic Enterprise
Nurturing Customer Experience, from Lead to Loyalty
Centered on SAP solutions
Lead to Loyalty incorporates a number of SAP technologies, including the SAP Customer Experience cloud suite, the SAP S/4HANA® ERP, and SAP’s Qualtrics® experience management platform—as well as additional digital solutions and capabilities.
Enabled by cloud, driven by insights, and capable of scaling in any direction, Lead to Loyalty elevates the human experience for your customers—while enhancing your business processes, from initial business lead to customer loyalty.
Supported by Deloitte Digital services and industry-specific capabilities, Lead to Loyalty includes:
Make an impact with an integrated platform
Lead to Loyalty allows you to tap a host of potential benefits. The integrated solution can help you:
The Deloitte Digital difference
Dedicated to a human approach to enterprise transformation, Deloitte Digital brings a complete set of services and solutions that can help you move forward fast and enable the “built to evolve” Kinetic Enterprise™—no matter where you are in your transformation journey with SAP solutions.
Our three decades of collaboration with SAP, deep industry experience, and technical knowledge provide a foundation to help you address nonstop disruption with forward-facing capabilities for digital commerce, customer service, sales, and marketing.
With a team of 25,000 SAP specialists worldwide, we are widely recognized for our ability to help clients deliver results with SAP solutions. Our list of awards and accolades includes 2020 SAP® Pinnacle Awards as Partner of the Year for both SAP S/4HANA and SAP S/4HANA® Cloud—as well as 2019 SAP® Pinnacle Awards as Customer Experience Partner of the Year and Digital Partner of the Year.
Build predictive, proactive, human-first customer experiences that go a step beyond