Innovation

2022 Global Impact Report

Building better futures

Deloitte envisions and creates industry-defining innovations that allow clients to drive change and turn disruption into lasting value for their customers. These capabilities have been essential in helping clients navigate the COVID-19 pandemic, and will remain critical as business, government and other institutions rise to the challenge of climate change.

Deloitte innovation investments are increasingly focused on developing products and services that generate social and environmental benefits. Deloitte’s innovation investments have created services that help clients reduce their carbon footprints, manage the risks of transitioning to a low-carbon economy, and integrate environmental, social and governance (ESG) and climate criteria into their investment decisions.

Deloitte Audit & Assurance practices have invested—and continue to invest—hundreds of millions of dollars to transform our audit services to be highly responsive to organizations’ evolving needs in the dynamic regulatory landscape. Deloitte Omnia, our digital audit platform, enables Deloitte audit professionals working remotely to execute their audits digitally while maintaining high-quality audit standards and meeting deadlines.

Additionally, Deloitte has developed an ESG Module for Omnia: a structured framework powered by artificial intelligence (AI) that addresses multiple standards, disclosure frameworks, and rising regulator expectations. Omnia’s ESG Module was named Digital Innovation of the Year by the International Accounting Bulletin at The International Accounting Forum and Awards in 2022.

Deloitte has also made significant investments in the digital transformation of its Tax practices with Intela by Deloitte, a digital platform that enables seamless collaboration between Deloitte Tax practitioners and clients. An end-to-end cloud-based solution, Intela provides a single workspace to support tax compliance, documentation and risk mitigation. Intela can also extract, organize and analyze data, helping Deloitte Tax practitioners provide greater strategic insights. Intela will allow Deloitte Tax practitioners to enhance how they—and their clients—spend their time.

To better serve clients seeking solutions to complex issues, Deloitte offers CortexAI^TM, a multi-cloud, secure and scalable platform that makes it easier to access data, analytics and artificial intelligence. With its smooth interface and integration of a client’s data and external data, CortexAI^TM has already helped hundreds of clients across industries generate new insights and turn unstructured data into searchable intel. In addition, by adhering to Deloitte’s Trustworthy AITM framework, CortexAI provides the level of governance needed for organizations to confidently apply and scale AI.

Deloitte is also committed to shaping the future of industries through investments in industry cloud platforms. An example is Deloitte’s suite of ConvergeHEALTH solutions that are supporting the digital transformation of life sciences and health care for millions of patients in more than 20 countries. Specifically, ConvergeHEALTH Connect^TM helps health care companies engage more effectively with their patients.

In 2022, Deloitte announced Converge^TM by Deloitte, an expansion of Deloitte’s ConvergeHEALTH businesses into the consumer and financial services sectors as part of a US$750 million investment in new software platforms, ecosystems and alliance relationships. This expansion also included hiring additional diverse software engineering, data scientist and industry professionals to dramatically accelerate the future transformation of industry.

ConvergePROSPERITY^TM cloud-based software solutions, combined with Deloitte’s technology ecosystem, helps financial institutions offer exceptional customer experience, expand product offerings, acquire new customers, reduce customer acquisition cost, deliver strong ROI goals from technology investments, and better reach the underserved.

ConvergeCONSUMER^TM is focused on understanding the consumer, predicting future demand, and optimizing decision-making to improve experiences and offerings to consumers ethically and responsibly across industries. ConvergeCONSUMER combines first party, client and external data sets and applies predictive analytics in its next-generation analytics and experience platforms to drive actionable insights.

For clients needing to strengthen their cybersecurity defenses, Deloitte Cyber professionals developed Predictive Analytics for Cyber in Enterprises (PACE^TM), a cloud-native analytics solution supporting on-premises, hybrid and multi-cloud environments. PACE enhances Deloitte’s cyber risk quantification and risk management frameworks by quickly combing through petabytes of data and providing faster, simpler, persona-driven decision-making for cyber security organizations.

Looking ahead, Deloitte continues to envision and develop innovative solutions to meet clients’ needs and drive positive change across industries.