Deloitte named a Leader in Worldwide Artificial Intelligence Services by IDC MarketScape

NEW YORK, NY, USA, 27 May 2021 — Deloitte a Leader for the second time in a row in the IDC MarketScape: Worldwide Artificial Intelligence Services 2021 Vendor Assessment (doc# US46741921, May 2021). The IDC MarketScape recognizes Deloitte as a Leader based on capabilities and strategies such as providing strong customer service and high-quality resources and transferring knowledge to clients for internal management of AI solutions. Deloitte was also named a Leader in the 2021 IDC MarketScape for worldwide AI business services—the second of three AI Marketscapes evaluating the overall AI services market including both business and information technology capabilities across 19 providers.

In defining the market, the IDC MarketScape shares, “AI services are utilized to assess, plan, design, implement, and operate the following: AI software platforms provide the tools and technologies to analyze, organize, access, and provide advisory services based on a range of structured and unstructured information; AI applications include cognitively enabled process and industry applications that automatically learn, discover, and make recommendations or predictions; AI enables the automation of rule-based tasks and processes enabled by software tools that were formerly performed by a human.”

“Deloitte is honored to be recognized as a Leader in worldwide artificial intelligence services,” says Costi Perricos, Deloitte Global AI & Data leader. “Deloitte firms deliver value to their clients by focusing on embedding AI capabilities globally across major industries and domains. Deloitte will continue to bring strategy-led, human-centered and sustainable outcomes in the Age of WithTM.”

On the vendor inclusion criteria, the report notes, “This research includes analysis of 19 AI services providers with broad portfolios spanning IDC's research coverage and with global scale. This assessment is designed to evaluate the characteristics of each firm — as opposed to its size or the breadth of its services.”

“We’re proud to be recognized as a distinguished provider of AI-FueledTM solutions,” says Nitin Mittal, US AI Co-Leader, Deloitte Consulting LLP. “Through the Deloitte Center for AI Computing, powered by NVIDIA DGX™ A100 systems, we bring together the deep AI experience, services, capabilities, and infrastructure our clients need to accelerate their journey from AI experimentation to scale.”

“To capitalize on the promise of AI at scale, organizations must deploy AI technologies in a fair, ethical and trustworthy way,” adds Irfan Saif, US AI Co-Leader, Deloitte Consulting LLP. “Through the Deloitte AI InstituteTM, we are using the Trustworthy AITM framework to guide our clients’ organizations to develop appropriate safeguards and ensure the ethical use of AI.”

Additional report findings

• “Deloitte infuses its AI capabilities globally across its major industries and domains, combining the [organization’s] strategy-led approach with a growing portfolio of repeatable tools, frameworks, and methods to support AI deployments.”

• “[Deloitte] launched the Deloitte AI Institute to centralize the [organization's] AI thought leadership and applied innovation activities; continued to scale service offerings and IP assets such as ReadyAITM and CortexAITM; and established the Deloitte Center for AI Computing powered by a NVIDIA DGX A100 System.”

• “Buyers rated Deloitte highly for its ability to provide customer service (particularly onsite), manage vendor staff turnover during a project's lifetime, provide appropriate and high-quality resources for an engagement, and transfer knowledge to enable their internal team to manage the AI solution.”

• “IDC considers Deloitte's strategies around delivery model, client adoption, marketing, delivery consistency and customer success, IP monetization, innovation and R&D, increasing revenue per employee, and employee skills as key strengths.”

As used in this press release, “Deloitte” refers only to the Deloitte Touche Tohmatsu Limited member firms and their affiliates.

The insights provided are part of the IDC MarketScape Excerpt, which is an extraction from the original IDC MarketScape assessment. Per IDC policy, only the Vendor Summary Profile for the purchasing vendor will be included in a given IDC MarketScape Excerpt. To gain access to the profiles for all suppliers included in the assessment, contact IDC.

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.