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European Social Services Conference
Tuesday, 14 June 2022 10:00 AM CET

In-person

14 - 16 Jun.

10:00 am CET

European Social Services Conference

Join us as we discuss how technological advancements can help to improve the delivery of social services by making access and sharing of information simpler, improving coordination between services, encouraging early intervention, supporting decision making, and promoting people’s autonomy and choice.

Deloitte is proud to be a premier sponsor of the European Social Services Conference in Malmo, Sweden for the second year in a row. The conference brings together the public authorities, the private sector and care providers to discuss the latest innovations transforming social services with the aim of leaving no one behind.

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Join us as we discuss how social care systems can meet future demands and ensure equitable, easy, user-centric access to services.

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Reweaving the social safety net: Building modern, responsive social protections

With rising budget pressures and recipient expectations, the social safety net is soon becoming unsustainable. What can public sector organizations do to meet future demands and ensure equitable, easy, customer-centric access to services?

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Introduction

The European Social Services Conference is the largest annual forum for public social services in Europe. This year, the conference will take place in Malmo, Sweden from 14-16th June 2023.

The forum convenes public authorities, private sector professionals and care providers to discuss the latest innovations in social care policy and practice. Under the theme, ‘Advancing  Social Services: The role of technology in promoting autonomy and inclusion’,   the European Social Services Conference invites delegates to explore how technological advances are helping to improve the delivery of social services,  making access and sharing of information simpler, improving coordination between services, encouraging early intervention, supporting decision making, and promoting people’s autonomy and choice.

Deloitte at the European Social Service Conference

June 15, 2 :00 PM – 3:15 PM

Multiple disadvantage is defined as experiencing two or more barriers such as homelessness, reoffending, substance misuse or mental illness. This session, facilitated by Josh Hjartarson, of Deloitte Canada, will discuss and explore how governments can develop portfolios of services to support citizens with multiple barriers and the technology and digital tools needed to enable this support. We will also explore how government can partner with local communities and the private sector to deliver holistic support. This panel with include senior government leaders in social services from the UK, Canada, the United States, and the Middle East.

June 16, 10:15 AM – 11:30 AM

Access to digital solutions can be more challenging for some populations like those on lower incomes, lack of confidence or skills to use digital channels. Others may always prefer face-to-face services. Lack of trust in the security or reliability of digital technologies can also be a barrier. Therefore, digitalisation should be understood as a potential to enable greater equality in accessing social services. From the many good practices, we have gathered for this conference, we have seen that there is huge potential for digital inclusion to improve the wellbeing of people supported by social services. In this session, we will learn about three innovative programmes that focus on technology for those who may have additional needs for care and support.

Innovation Zone: 

Applied Technology Solutions for Social Services Transformation: End to End employment Services and AI enabled Case Management. Deloitte will feature examples of how we have partnered with private sector start-ups to bring technology solutions to social services delivery. Specifically, we will showcase how Augintel is using AI to generate insights from caseworker notes.

Contacts

Josh Hjartarson

Deloitte - Canada
Josh Hjartarson is a Deloitte Global leader and the Canadian National Human & Social Services leader. His professional and academic interests converge on the transformation of income assistance, social care, and employment services so that they are more integrated, outcomes-focused, and client and family centric. Hjartarson has a PhD in political science from the University of Toronto.
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Alia Kamlani

Deloitte - Global
A leader in public sector transformation, Ms. Kamlani has 15 years of experience in government and advising public sector organizations on numerous large-scale and strategic initiatives. She leads the income security value proposition of our Human and Social Services, and plays a key role in our Labor Market Activation group, specifically transformation and innovation in social services. and employment. She is committed to fostering more equitable and inclusive program design, and to helping the government support all vulnerable groups in Canada.
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