Financial services (FS) firms are increasingly incorporating Artificial Intelligence (AI) into their strategies to drive operating and cost efficiencies, as well as critical business transformation programmes. Overall, however, adoption of AI in FS is still in its early stages. This report was developed by Deloitte UK.
In this report, we discuss some of the key barriers to AI adoption and the pivotal role that effective risk management can play in enabling regulated firms to harness the power of AI and innovate with confidence. We also explore how regulators have been responding to AI solutions, and highlight their key expectations and areas of focus. We conclude by reflecting on the challenges that AI poses for regulators and how they might respond.
Our paper is intended to be a starting point for understanding the implications of AI for existing risk management practices, as well as the broader regulatory context. We hope to empower organisations to provide more effective challenge and oversight in the development of an AI strategy more generally, and in the development of an AI Risk Management Framework more specifically.
Find out more about BEAT – Deloitte’s AI solution to improve the customer experience in financial services
BEAT (Behavioural and Emotion Analytics Tool) is Deloitte’s unique outcome based voice analytics platform. Using advanced cognitive technology and machine learning models, it monitors voice interactions to produce a risk score based on speech, behavioural and human emotional tendencies.
About the Centre for Regulatory Strategy, EMEA
The Deloitte Centre for Regulatory Strategy is a powerful resource of information and insight, designed to assist financial institutions manage the complexity and convergence of rapidly increasing new regulation.
With regional hubs in the Americas, Asia Pacific and EMEA, the Centre combines the strength of Deloitte’s regional and international network of experienced risk, regulatory, and industry professionals – including a deep roster of former regulators, industry specialists, and business advisers – with a rich understanding of the impact of regulations on business models and strategy.