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Consumer Business

Consumer Business & TransportationDeloitte Consumer Business Industry consists of three sectors, they are consumer product companies, retail, wholesale and distribution, and travel, hospitality and leisure. Our Consumer Business practice is composed of a number of cross-disciplinary industry experts, aiming to help clients address varied complicated issues, and develop and implement feasible solutions accordingly. In Deloitte, we believe that our teams of cross-disciplinary experts from audit, tax, enterprise risk management, financial advisory and consulting will enable us to acquire in-depth and defined knowledge of your industry, thereby to create more values for you. As your business problems are unique, we believe our solutions to be offered to you will also be innovative and inclusive.

Industry coverage

Sector Subsector
Consumer Products Companies • Agribusiness, Food and Beverage
• Personal and Household Products
• Apparel, Textiles, Footwear, Accessories
• Other Consumer Products
Retail, Wholesale & Distribution • Retail
• Wholesale & Distribution
• E-commerce
Travel, Hospitality & Leisure • Air, Railway, Road Transportation
• Food Services and Drinking Places
• Professional and Amateur Sports
• Tourism
• Gambling

Practice overview

Deloitte member firms serve 81% (or 75 companies) of the 93 Fortune Global 500 Consumer Business companies including:

  • 20 of the 24 consumer products companies
  • 30 of the top 39 retail, wholesale & distribution companies
  • 17 of the 22 travel, hospitality, and leisure companies
  • 5 of the 6 airlines
  • 6 of the 7 logistics companies

Note: Statistics above are as of December 2012

In China, we provide comprehensive professional services to large MNCs, SOEs, leading local clients and high-growth enterprises in Consumer Business industry.

  • As an audit service provider for Consumer Business companies listed in Hong Kong, Deloitte has a market share of 23%, which is the largest share among Big Four, while Deloitte also has the largest market share in the 3 major sectors: retail, consumer products and travel, hospitality & leisure (THL)
  • 6 of the top 10 THL companies listed in HK are Deloitte’s audit clients (in terms of market value)
  • We provide services to 8 of the top 10 retailers in China (in terms of revenue in 2012)
  • 4 of the top 5 chain restaurants listed in HK are our clients, including the largest one (in terms of market value)
  • We provide comprehensive services of all service lines to the two largest consumer product and retail companies in the list of state-owned key enterprises
  • We are the auditor of the largest listing project in the jewelry retail industry in China
  • 2 of the top 3 wineries in China are our clients
  • We provide comprehensive services of all service lines to the largest meat producer in China

Note: Statistics above are as of May 2013

Featured insights

  • Delivering superior customer experience in China - The essential ingredient to building customer loyalty
    The report summarizes the results of the study which Deloitte conducted in 2014 and aims at providing insights into how Chinese customer experience are evolving, how customer loyalty is earned, and what companies can start to do.
  • Report on cooperative development between shopping centers and chain brand merchants in China 2013
    An analysis of the development trends and patterns of China's shopping centers, factors for success in investment and operation, as well as the development trends in the industry as the concluding remark.
  • China Powers of Retailing 2013
    Co-developed with CCFA, this annual report (Chinese) analyses the business operations of supermarkets, department stores, convenience stores and specialty stores over the previous year with a summary of the industry’s development.
  • Analysis of the Chinese supermarket sector from a financial perspective
    Analysis of the business status of listed companies in the Chinese supermarket sector from a financial perspective as well as the differences in their corporate values and comparison of their approaches in value management
  • China's consumer markets
    The third in our series of Chinese consumer studies with summary of findings yielded by a market due diligence effort. Within five to ten years the current rate of growth in China will have subsided. Consumer businesses still wishing to enter that market must seize the opportunity.
  • Global Powers of Retailing 2013
    The report identifies the 250 largest retailers around the world, examines trends for retailers to consider as they plan their growth strategies and discuss "Q" ratio - a way of drawing inferences about the future performance of retailers.










Contact us

  • David Lung
    Managing Partner, China Consumer Business Industry
  • Selina Zhao
    Program Manager, China Consumer Business Industry

Deloitte articles published in 2013

  • Technology wave: The dawn of the retail industry
    By David Lung, Managing Partner, China Consumer Business Industry
  • Talent management and long-term incentives in the chain industry in Chain Industry
    By Mark Wu, Partner, Human Capital Advisory
  • One step ahead to create borderless opportunities
    By Yuk Lam Cheung, Partner/Principal, Forensic
  • Introducing business partners from overseas
    By Wakeman Gao, Director, M&A Transaction Services & Alan MacCharles, Partner, M&A Transaction Services

Related links

  • Deloitte Global Consumer Business
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