The Consumer Protection Act
A new age for product warnings and warranties
Sections of the Act covered in this publication
Section 22 – Right to information in plain and understandable language
Section 55 – Consumer’s rights to safe, good quality goods
Section 56 – Implied warranty of quality
Section 61 – liability of damage caused by goods
The Consumer Protection Act No 68 of 2008 (the “CPA”), came into effect on 01 April 2011, giving consumers increased grounds for product liability and certain automatic warranties on the quality of goods. The CPA is law and now forms the framework within which businesses must operate if they wish to be compliant and avoid the reputational and financial consequences of the CPA.