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Critical success factors

We have identified certain critical success factors to ensure the success of the hotline facility:

  • For your organisation
  • For Tip-offs Anonymous

For your Organisation

  • Visible commitment from senior company management and the board of directors.
  • Initial launch and communication campaign of the service, the contact details, the risks of using the service and how it operates.
  • Ongoing and appropriate awareness and marketing initiatives.
  • Clear and authorised reporting structure for the receipt of tip-off reports.
  • Commitment to follow up and investigate tip-off reports as well as to conduct appropriate follow up and corrective action.
  • Buy-in from and consultation with all stakeholder groups, in particular employees as well as organised labour, if applicable to your organisation.
  • Aligning the initiative with the values and ethos of your organisation.

For Tip-offs Anonymous

  • Tailored response to persons making tip-offs so as to obtain as much relevant information as possible.
  • Respecting and acting in accordance with the choice of the person making a tip-off as to whether they wish to remain anonymous to the subscribing organisation.
  • Feedback to persons making tip-offs on the response and actions taken by your organisation.
  • The provision of a credible and professional service that earns the trust and respect of your organisation’s stakeholders and is and seen to be totally independent of your organisation.

 

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