ITIL V3 Foundation Course |
This 3 day training session developed by ITpreneurs is one of the few officially accredited ITIL training courses available in Southern Africa, and is delivered by accredited trainers.
IT Infrastructure Library (ITIL®) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of constant revision, these Best Practices have become a de-facto standard for the IT departments of all types of organizations. These Best Practices cover key Service Management processes, such as Incident Management, Problem Management, Release Management, Change Management, Service Level Management, Financial Management, Service Continuity Management, and Availability and Capacity Management.
ITIL also recommends the concept of a Service Desk that is designed to improve the function of the conventional Help Desk. This ITIL course takes an intensive, IT Process Competence training solutions approach. The course provides the learner with the essentials of the best practices of ITIL processes adopted worldwide.