Application Management Services
Application Management Support Services
The history of business is filled with stories of new ideas that come back to bite companies – unintended consequences that can rocket through the value chain like bullets.
They’re called “revenge effects” – and you can find them all over the outsourcing marketplace. To the extent that you’re supporting applications through a low-cost labour pool that is isolated from the business, you can expect huge opportunity costs that continue to grow as the situation deepens.
Performance improvements in efficiency, knowledge transfer and automation can all suffer. Inertia can swamp agility; and you can sacrifice the value of innovation. The problem usually starts with low expectations
Traditional Application Management can create a divide between applications support and the rest of the world. Even worse, the support function gets moved to the denominator of the value equation, where the measure of success is cost reduction through labour, rather than the improvement of the situation
So when you finally do get around to looking for improvements, the people and resources aren’t in place to deliver. Organisations then end up shuffling talent, hiring consultants, relearning and rebuilding. And the practical knowledge needed to respond quickly to changing business demands is hidden in the heads of a floating labour pool, out of reach, except at a prohibitive cost.
The Deloitte Application Management proposition offers the following business interventions:
- Service desk
- Incident and problem management
- Development management
- Change control and release management
- SLA management
As the complexities within business grow, organisations are moving more and more away from a project-based Application Management Service to a more business-on-demand style of application management service, which is geared towards ensuring availability, improving performance levels and supporting mission-critical tasks.
Deloitte has positioned its Application Management Service as one of the leading and most forward-thinking services, both locally and globally. Contact us to find out how we can assist your organisation to operate at its best.
Related services
DCS Germany
DCS is the German based Delivery Centre located close to Munich providing both SAP AMS and Remote Delivery services in EMEA. We are a SAS70 Type II certified Delivery Centre with all our practitioners being ITIL certified.
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Glen Krynauw
Application Management Services
Tel: +2711 517 4688
Cell: +2783 678 7638
Email: gkrynauw@deloitte.co.za
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