DCS Germany
SAP Remote Delivery and Support
DCS is the German based Delivery Centre located close to Munich providing both SAP AMS and Remote Delivery services in EMEA. We are a SAS70 Type II certified Delivery Centre with all our practitioners being ITIL certified. We work closely with our offshore delivery centers in India and focus on achieving an optimal mix of offshore delivery across our service portfolio. We are the AMS European Centre of Excellence and enable the Design – Build – Run Service offering to our EMEA clients.
We provide cross industry services with our client based covering:
- Consumer Business & Transportation
- Financial Services
- Life Sciences & Health Care
- Manufacturing
- Technology, Media & Telecommunications
Our Application Management Service Portfolio covers:
| Application Management Services | |||
|---|---|---|---|
|
Help desk |
Application maintenance |
Application development |
Application Operations |
|
End-user support for applications including: User Administration Call Routing Call Prioritization Call Monitoring Initial Triage |
Applications support services including: Break/Fix Analysis Patches/Upgrades SAP Configuration Testing Integration Provide SAP support, implementation and deployment services |
Development services including: SAP business analysis and configuration change ABAP Programming Testing Data Dictionary Interfaces, Conversions, Reports, Minor enhancements Provide resources, project mgt and support for new development |
Provide Interfaces, EDI, Batch Job Management, Application Security, Release Changes Version Control, and Change Control Provide remote application and database monitoring Perform maintenance and tuning |
|
Basis management |
Support & account |
System management |
Service management |
|
Provide database management services including: Administration and Tuning Extension Management Monitoring |
Single point of contact for all service delivery issues Service SLA and quality management |
System management services including: Backup and Recovery Operating System Updates Incident and Change Management Performance Management |
Operate and measure service against SLAs including: SLA Management Service Reporting Issue Management QA Reviews Risk Reviews |
Our Remote Delivery Services Portfolio includes:
| Remote Development Services | |||
|---|---|---|---|
|
Remote Configuration |
Remote Security Support and Administration |
Remote Testing |
People, Change and Learning |
| Remote System Configuration Business Process Documentation Integration and Regression testing Quality Assurance |
User master maintenance Design security roles and profiles Security administration and security audit User master and security roles clean-up Distribution of roles and user master across landscape |
Creation of test environments
Periodic execution of tests Assist/Conduct Unit Tests, Integration Tests, Regression Tests and Performance Tests
|
Learning instructions User interface and experience Instructional approach Graphics, text, audio and other media content Practice of system tasks Use of adult learning methods |
Key Contact
George Trankle
Director
Tel: +2711 517 4612
Email: gtrankle@deloitte.co.za
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