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DCS Germany

SAP Remote Delivery and Support

DCS is the German based Delivery Centre located close to Munich providing both SAP AMS and Remote Delivery services in EMEA.  We are a SAS70 Type II certified Delivery Centre with all our practitioners being ITIL certified.  We work closely with our offshore delivery centers in India and focus on achieving an optimal mix of offshore delivery across our service portfolio.   We are the AMS European Centre of Excellence and enable the Design – Build – Run Service offering to our EMEA clients.
We provide cross industry services with our client based covering:

  • Consumer Business & Transportation
  • Financial Services
  • Life Sciences & Health Care
  • Manufacturing
  • Technology, Media & Telecommunications

Our Application Management Service Portfolio covers:

Application Management Services

Help desk 
(Application Support)

Application maintenance

Application development

Application Operations

End-user support for applications including:

User Administration

Call Routing

Call Prioritization

Call Monitoring

Initial Triage

Applications support services including:

Break/Fix Analysis

Patches/Upgrades

SAP Configuration

Testing

Integration

Provide SAP support, implementation and deployment services

Development services including:

SAP business analysis and configuration change

ABAP Programming

Testing

Data Dictionary

Interfaces, Conversions, Reports, Minor enhancements

Provide resources, project mgt and support for new development

Provide Interfaces, EDI, Batch Job Management, Application Security, Release Changes Version Control, and Change Control

Provide remote application and database monitoring

Perform maintenance and tuning

Basis management

Support & account 
management

System management

Service management

Provide database management services including:

Administration and Tuning

Extension Management

Monitoring

Single point of contact for all service delivery issues

Service delivery compliance management

Service SLA and quality management

Customer relationship management

Overall resource planning and management

System management services including:

Backup and Recovery

Operating System Updates

Incident and Change Management

Performance Management

Operate and measure service against SLAs including:

SLA Management

Service Reporting

Issue Management

QA Reviews

Risk Reviews



Our Remote Delivery Services Portfolio includes:

Remote Development Services

Remote Configuration

Remote Security Support and Administration

Remote Testing

People, Change and Learning

Remote System Configuration

Business Process Documentation

Integration and Regression testing

Quality Assurance
User master maintenance

Design security roles and profiles

Security administration and security audit

User master and security roles clean-up

Distribution of roles and user master across landscape

Creation of test environments

  • Test Case Repository
  • Historical test case results

Periodic execution of tests

Assist/Conduct Unit Tests, Integration Tests, Regression Tests and Performance Tests

 

Learning instructions

User interface and experience

Instructional approach

Graphics, text, audio and other media content

Practice of system tasks

Use of adult learning methods

 

Key Contact

George Trankle
George Trankle
Director
 
Tel: +2711 517 4612
Email: gtrankle@deloitte.co.za
View my LinkedIn profileView my profile

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