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IT effectiveness

IT effectiveness is essential

IT effectiveness assists clients in “operationalising” their strategies by formalising the tools and processes needed to understand how IT resources and programmes create and maximise business value. This proposition is suitable for clients across a wide range of sectors and geographies, and our starting point is to assess the effectiveness of the client’s IT function and then provide them with a prioritised roadmap of actions to support ongoing improvement.

IT Effectiveness Value to our clients

When looking to improve IT effectiveness, we found that clients are typically seeking to do one of three things:

  • Deliver more, e.g. deliver new, better capabilities to the business faster
  • Enhance the quality of the IT capability by reducing quality issues
  • Improve customer satisfaction or perception of IT

When addressing these challenges, our IT effectiveness proposition takes a multidimensional view of the IT capability, considering a range of IT effectiveness improvement activities such as: improving governance, embedding appropriate controls and enabling effective decision making; standardising processes; professionalising the ICT career pathways, enhancing organisational structures; and optimising the relationship with suppliers and supplier effectiveness.

Key enablers for IT effectiveness

Deloitte has developed a comprehensive IT effectiveness toolkit, including an overall IT capability model, a set of example processes, roles and governance structures, a capability assessment tool, a maturity model and a full set of performance metrics. This playbook is essentially a reference guide that can be used to facilitate consistent ways of working across organisations and to ensure that the IT organisation is applying good practices to the full scope of its remit. We also have processes and tools, with over 100 individual deliverables, from toolkits to training packs, from methods and maturity models. Our Opportunity Assessment methodology consistently delivers executive-level teams with insightful, fact-based analysis of the root causes of issues. It helps them identify and agree on solutions and the roadmap to realise the associated benefits.

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Claude Martin
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