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Organisation Design

Organisation Design or ‘OD’ refers to the facilitated process by which an organisation determines how its people will work together in the future. While OD is often synonymous with determining the staff numbers and relationships using ‘box and wire’ diagrams, true OD encompasses more:

  1. Deep understanding of the organisational strategy, with the view of making it a reality;
  2. Defining what people will do and how people are expected to perform (sometimes referred to as ‘job design’);
  3. Establishing how the decisions will be made, key external / internal integration points, meeting forums and other aspects related to how the organisation operates.

Most importantly, OD is about acknowledging the importance of the journey undertaken- by the very people working in the organisation- within the context of the past, present and envisioned future:

  • Who they are, and those defining characteristics which run to the core of their organisational identity?
  • What they have experienced to date, what is the context of the situation they find themselves in today?
  • Where they are going tomorrow, what does this means for the way in which they do business today?

In building a comprehensive and effective organisational design for your business we base our thinking around 7 questions:

  • Do you understand the strategic intent driving your organisation redesign and the implications of this for your design?
  • Do you have a clearly articulated corporate strategy and associated business model?
  • How radical do you want to be / how far do you want to go with the design? Is there a gap between your vision and what is doable?
  • Are you clear on the scope, approach, pace and depth of the project?
  • How are you going to balance collective accountability, momentum and integrity of the design?
  • Have you got the leaders with the capability, energy and stamina to lead the design and embed results?
  • Have you learnt from past attempts to implement organisational change?

Our services include design at three distinct levels as shown below:

  Initiated by Illustrative questions
Strategic Shaping
  • A change in the identity mandate or purpose of the organisation

  • The need to fundamentally chane the way value is created

  • Significant changes in the external environment

  • "How do we embark on a new and ambitious strategy?"

  • "What is our organisational identity and what role should we fulfil in the greater scheme of things?"

  • "Why are we here?"

Functional Redesign
  • The desire to optomise a specific area of the business (typically support

  • Pressure to reduce costs

  • The need to drive increased standardisation across operating units

  • "How do we reduce the amount of duplicaiton and waste"?

  • "Can we do things similarly across different business units?"

  • "What is the best way to work?"

Detailed Organisation Design
  • A completed and robust Strategic Shaping or Functional Redesign

  • The requirements to frame organisational changes in terms of tangible deliverables

  • "How many people will i need? What will they do? Where will they report?"

  • "How will we make decisions?"

  • "How are we going to run things effectively going forward?"


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