Customer Transformation
Strategies grounded in low prices and product innovations no longer generate the returns they used to. Sustainable, long-term growth comes from building profitable customer relationships.
Our offering focuses on creating executable strategies to initiate, grow and sustain profitable relationships with consumer and business customers, including:
- Customer experience, delivering a consistent brand promise across touch points that enables more value to be gained from customer relationships
- Customer insights and analytics, developing a heightened understanding of customers to better focus resources and improve return on investment
- Marketing transformation, increasing brand value, maximising return on marketing investments and improving the performance of marketing organisations
- Sales transformation, developing go‑to‑market models with the right mix of channels to acquire customers more effectively through the selling process
- Customer service transformation, defining the right service capabilities to drive profitable growth while increasing the effectiveness of the service management process
- Customer applications, helping translate our client’s customer strategies through the selection, design and implementation of key enabling technologies such as customer relationship management (CRM) and mobility solutions.
Contact
Neville Hounsom
Customer Transformation
Tel: +27 79 484 7135
Cell: +27 79 484 7135
nhounsom@deloitte.co.za
View my profile
Services
- Corporate Strategy
- Customer Transformation
- Mergers and Acquisitions
- Deloitte Innovation
- Supply Chain Management
- Cost Efficiency
- Enterprise Asset Management
- Shared Services
- Capital Project Consulting
- Results Management
- Post-Merger Integration and Restructuring
- Finance Transformation and IPM
- Deloitte Economics Advisory
- Deloitte Innovation Zone
- Actuarial and Analytics Solutions
- Climate Change and Sustainability
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