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Making cents of the digital hype

Measuring the success of new technologies for business

Any brand is already engaged on-line, whether the brand stakeholders like it or not. Many companies are aware that the digital arena is a significant opportunity to promote their brands in a cost effective manner but are unclear about exactly what to do.

Current technologies are offering new innovative ways of communicating with customers and employees in an accurate and efficient way. New ways of interaction could support a business’s drive for innovation, employee engagement and it is imperative that these messages are consistent across all channels and a holistic approach is considered.

External Internal
  • Product development
  • Market eminence
  • Market intelligence and metrics
  • Uncovering ‘unknown’ data stores for better enterprise-wide use to benefit the whole organisation
  • Efficient/Agile CRM when engaged
  • Silo view of customer eroded
  • Increasing the life cycle of customer across business units and/or entities
  • Calculating ROI on business objectives, not just # of mentions, or # of followers, etc.
  • Eroding of silos and hierarchical barriers
  • Increased employee collaboration
  • Just in time learning (see information about the Deloitte Leadership Academy™ below)
  • Knowledge management
  • Innovation opportunities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Key Contacts

Andre Hugo
Andre Hugo
Director
Direct: +27 11 5174610
Email: anhugo@deloitte.co.za

Greg Comline
Greg Comline

Senior Manager
Direct: +27 825614063
Email: gcomline@deloitte.co.za

 

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