Quality is the expected high level of excellence in everything we do and in the deliverables we provide. It also involves a high standard of professionalism, due regard for all our stakeholders and meeting our professional and legal responsibilities. But, and very importantly, it implies the provision of value.
The "Be excellent" initiative and the Deloitte Way are designed to assist in meeting these objectives as well as in taking the firm to a higher level of achievement. Once again, the success of these depends on the active involvement and effort of every Deloitte person. It is only some of the elements of quality that are subject to formal internal review and monitoring - whereas the wholehearted buy-in to these initiatives and programmes and appropriate actions by individuals will be necessary to achieve the positive and far-reaching benefits that can be obtained.