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Revenue Assurance

In recent years Russian telecommunication companies have focused on natural growth and have introduced new products and services in a short timeframe to stay competitive and to win market share. The revenue stream process has become increasingly complex due to the number of participants and types of services being offered.

While the room for growth is far from being exhausted there are internal opportunities to enhance revenue without significantly increasing costs.

Telecom companies rarely have true end-to-end control over the revenue stream process due to inefficiencies or process "break downs" within the organisation.

Revenue leaks occur across various points within the revenue stream and are potentially quite significant. Most telecom executives would agree that the industry needlessly leaks up to 5% of revenue. Our experience suggests that the potential for overall revenue leakage can be in excess of 11%.


We define revenue assurance as a continuous endeavor aimed at improving operational efficiency and ensuring that all possible revenue is collected.

What are the benefits for the company?

  • Recovered revenue for services provided but not billed
  • Minimized enterprise risk
  • Optimised operational performance
  • Establishment of an on-going process to avoid future leakage

Our approach

Our revenue assurance service is an end-to-end analysis of revenue stream processes that goes beyond the traditional approach to revenue assurance, identifying problems that are generally not revealed by analysing any single area of revenue generation in isolation.

We take a balanced view of achieving short-term, bottom-line impact while implementing long-term/fundamental, process-driven changes that prevent future revenue leakage.

We take a more comprehensive, process-based view of the causes of revenue leakage by focusing on the processes, systems, and human resource practices that drive the financial performance in the functional areas across the enterprise.
We strive to complement our client’s internal revenue assurance function/group, which is often focused only on the usage processing and billing processes.

Learn more


Manuel Hutama
Head of Consulting & ERS
Tel.: +7 (727) 258 13 40

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