Deloitte Digital Advises Clients on Creating Dynamic Digital Communities, Extends Value of the Salesforce1 Community Cloud
SAN FRANCISCO, August 28, 2014 –– Deloitte Digital and Salesforce.com announced today that they will team up to create a digital business practice that connects employees, customers and alliances in many new ways through the use of the Salesforce1 Community Cloud. As part of this extended relationship, Deloitte Digital will advise clients on how to effectively standup and establish a dynamic community, using social, digital and industry acumen that can extend the value of the Salesforce1 Community Cloud.
“Salesforce1 Community Cloud helps our clients take the value of CRM and turns it toward the external enterprise – customers, companies and citizens”, said Andy Main, principal and the national leader of Deloitte Digital US. “Across multiple industries, Salesforce Community Cloud is a high-quality solution to drive digital engagement.”
“Deloitte Digital understands just how strategic the Community Cloud and the connected enterprise are”, said Nasi Jazayeri, general manager, Salesforce1 Community Cloud. “Their combination of industry and business domain skilled technology leaders and creative specialists is a differentiating capability in the marketplace and will help our clients build healthy, thriving online communities. Deloitte Digital’s practice is acknowledged by industry analysts and Salesforce.com for its leadership. With over 4000 professionals globally, Deloitte Digital will provide the scale and industry depth required to support The Community Cloud and help clients build effective online communities.”
As part of this practice, Deloitte Digital will use domain experience in public sector, healthcare, retail and other industries focused on customer experience management to advance community management across government-to-citizen, business-to-business and business-to-consumer channels. Bridging the digital divide is core to both Salesforce.com and Deloitte Digital business strategies.
“Our work with Salesforce.com is elevating a practice we’ve been developing for two years,” said Doug Palmer, principal, Deloitte Digital and leader of social technologies at Deloitte. “When salesforce.com introduced communities, we recognized the potential it provided to our clients to reimagine how they engage with constituents throughout many digital channels, including social communities.”
“A key component of our Community Cloud is an engaged ecosystem,” said Lisa Hammitt, vice president, strategy and operations, Salesforce1 Community Cloud. “With 4000 professionals from which we will draw experience, Deloitte will provide crucial community and change management skills that allow Salesforce1 Community Cloud customers to build trusted, engaging communities.”
Digital engagement is also happening internally for many companies. The Human Resources function is one area in particular where Deloitte is seeing an increasing level of interest for cloud-based community, social and mobile solutions.
“Our clients are seeking technologies to help provide better user experience associated with HR service delivery. We are building industry-leading solutions based on Salesforce1’s Community Cloud, Service Cloud and Platform for our HR clients”, said Marc Solow, principal, Deloitte Consulting LLP and leader of Deloitte’s HR Shared Services Consulting Practice.
Deloitte Digital aims to extend the value of The Community Cloud by helping clients in their efforts to improve customer experience, increase productivity and drive efficiency across an organization with communities. Deloitte Digital has deep experience with digital technology and will work with clients to increase engagement across social and mobile channels to help achieve and sustain the business benefits of a digital engagement model.
About Deloitte Digital
From strategy to delivery, Deloitte Digital combines cutting-edge creative with trusted business and technology experience to define and deliver digital solutions. Deloitte Digital creates digital experiences for the connected enterprise. From B2B, B2C, or B2E, Deloitte Digital delivers strategy, mobile, social, web, cloud and digital content management solutions that will help strengthen clients' brands and evolve their businesses. For more information, please visit www.deloittedigital.com. Follow us on Twitter @DeloitteDigi_US or @DeloitteDigital.
Deloitte's Salesforce.com Global Alliance
Deloitte's alliance with salesforce.com helps Deloitte meet the emerging needs of its clients by providing multinational and international companies with social and mobile cloud computing technologies. Global salesforce.com delivery capability is available through the Deloitte Touche Tohmatsu Limited network of member firms, including practices in more than 20 countries. To learn more, visit www.deloitte.com/salesforce.
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