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Application Management Services - Information Management

Break out of the box


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Many companies today invest millions to establish an Information Management solution, but often leave the real value of these solutions untapped. Turning all that data and information into a strategic corporate asset requires a Business Intelligence solution – a flexible mix of analytic, reporting and business process competencies. And that requires moving beyond a mindset of standalone project development and maintenance.

Realizing competitive advantage from your Information Management solution takes technical ability, sensitivity to business needs and management experience in equal measure. Deloitte’s Business Intelligence Competency Center (BICC) offers a time-tested, cost-effective way for a company to break the development paradox and advance the maturity of these critical systems. Our BICC professionals deliver application support, solution management, business process support, data governance and quality support related services. Learn more about the offering.

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Misconceptions about maintenance
Two common misconceptions spell trouble for many Information Management solutions. One is that creating the system is an end in itself – once the ribbon is cut, new needs will not emerge. The other is that Business Intelligence solutions are self-sustaining – the new infrastructure and applications can be maintained for minimal cost.

Going live with an initial set of metrics, reports and dashboards is only the beginning. To have the right impact, a Business Intelligence solution needs a sustainable, cost-effective combination of technical, functional, industry-specific capabilities and know-how to evolve along with the needs of the organization it was built to serve.

On the surface, these aims seem easy to identify and manage. In practice, the demand for change and the need to support each new project, if not managed under an enterprise Information Management program, can lead to standalone projects and ever-increasing maintenance workloads. This can eventually reach a breaking point, where a majority of the resources become devoted to simply keeping the system operating. Evolution and enhancement are choked off. The company becomes the servant of its Information Management solution instead of its master. But when a company breaks out of this development paradox, the Business Intelligence solution can help them achieve better quality data, more timely reporting and business process support that makes a strategic difference.

How we can help

Realizing competitive advantage from your Information Management solution takes technical ability, sensitivity to business needs and management experience in equal measure. We offer a time-tested, cost-effective way for a company to break the development paradox and advance the maturity of these critical systems. Our professionals deliver application support, solution management, business process support, data governance and quality support related services by applying:

Industrial capabilities
A framework of CMMI-certified development methods, ITIL-aligned maintenance processes and a portfolio of scalable, repeatable and consistently applied accelerators and templates.

Consistent approach
Technical capabilities (advisory, upgrades, conversions, development, enhancements and support) and management processes designed to enhance consistency, reliability and quality.

Domain knowledge
Our deep Industry knowledge means being able to more quickly help you develop a better understanding of your company’s data. Information Management is more than just having the data - it’s knowing what to do with it. We know how to help you in your efforts to turn your data into true intelligence, leading to internal improvements and competitive advantage.

Effective practices
A repository of innovative practices we’ve developed and helped companies apply to advance business intelligence maturity and support the evolution of their Information Management solution.

Integrated delivery
Our focused teams seamlessly transition from an implementation support role to an application support role, which can help radically reduce transition costs, help maintain consistency in methods tools and application knowledge and help accelerate the stabilization of new application functionality.

Flexible resourcing
Our staffing model is designed to be flexible, allowing us to tailor our services to meet each company's need for business intelligence development related services and support staff. Our professionals can deliver our services on-site, off-site or offshore to help balance service levels, user needs and overall economics.

Bottom-line benefits

  • Implement a structured approach to an Information Management solution that aligns technology with business priorities
  • Obtain reliable, repeatable life-cycle related services to support requirements definition, development, testing and maintenance activities
  • Achieve a smooth transition from project to production on a repeatable, affordable basis
  • Utilize a flexible staffing mechanism that follows the peaks and valleys in demand

Four ways to get more value now

Don’t stop at go-live. Benefit realization starts when the business intelligence or data warehouse solution goes live. But just as a race is never won as soon as the starting gun goes off, the full value of your investment can’t be realized immediately after deployment. A company’s return on its business intelligence investment will only be realized when the business starts making decisions enabled by the new information management solution.

View business intelligence as strategic, not transactional. Information Management solutions support strategic, mission critical, time-sensitive analysis. A "keep the lights on" approach won’t deliver responsive support grounded in functional and technical knowledge. Know the application is not the end; it’s the beginning.

Insist on solution evolution. Information Management solutions are typically a mix of standalone applications and tools. Optimizing that mix over time requires a regular infusion of innovation focused on business-technology integration, architecture and application functionality.

Coordinate. Information Management solutions are often tightly integrated with ERP applications. Changes in these systems can have a direct impact on the business intelligence solution and hence the company’s analysis and reporting ability. Effective business intelligence maintenance requires close coordination with all the boundary systems.

Application Management Services - Information Management in action

Using our standard approach for Information Management Solution operations, a life sciences Measurement Device manufacturer was able to rapidly transition within 60 days from an underperforming incumbent provider.

Our team provided seamless support in helping the manufacturer in their efforts to match the right resource for the right activity to balance work across development projects and application support by using a pool of shared resources for key functions.

Combined impact of their implementation of new projects, new processes and procedures and their enhancement of the BI platform brought them sustained stability and significantly enhanced reporting.

As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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