For corporate IT, design as a discipline is the “so what” and the “or else” of today’s consumerization wave, and is the latest incarnation of trends in user engagement and user empowerment. It is a chance to change how solutions are delivered – borrowing from industrial designers and architects – by combining highly complementary skill sets to foster divergent ideation, innovation, and streamlined product build-out. It is also a chance to change perceptions of what to expect from IT, setting a baseline of engaging, elegant solutions that combine intuitive interfaces with reliable, secure, scalable, performing technology stacks. And as importantly, it is a way to bring new approaches to the realization of business needs – showing responsiveness to the new normal of usability in consumer technologies.
CIOs can use this movement to their advantage. With the rapid pace of technology change today, it’s more important than ever for CIOs to guide the business through the inevitable disruption of technology innovations, and to be seen as co-conspirators by their empowered users, enabling – and accelerating – the upward journey.
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