The postdigital era should be great news for IT – a chance to expand their scope of services and reinvent their brand as the business looks to technology to play a more strategic role. But fragmented IT processes and systems of the 1980s won’t allow IT organizations to effectively deliver on the changing demands of the business.
Managing IT like a business is particularly challenging for CIOs, who have to contend with several different pressures. There is tremendous pressure on them to lower costs, and to make more of their costs variable. They are managing large, complex workforces and managing relationships with third parties who are supplying major portions of IT. And they’re doing this on a global basis.
The role of information technology in the future will likely be very different. IT should change its management disciplines to keep up with the pace of change – and to keep its own efficiency competitive in order to stay relevant against increasingly viable options for external fulfillment of technology services.