Enterprise Software: Why the User Experience Matters
Enterprise software performs most core business functions very well. It provides a company visibility into inventories, manages customer order flow, automates corporate bookkeeping and financial reporting and it keeps supply chain operations running smoothly.
But enterprise software gets a bad rap for not being particularly user-friendly. Densely packed interfaces, non-intuitive workflows and the need for users to navigate endless screens to complete transactions result in confusion and frustration. In the procurement function of one major ERP system, for example, a user has to complete roughly 36 steps just to go from creating a purchase requisition to issuing a purchase order, according to Jaco Van Eeden, a principal in the Digital ERP practice within Deloitte Consulting LLP.
Continue to our WSJ CIO Journal story to learn more about Jaco’s insights on why reducing “clicktivity”, or the number of clicks required for users to complete processes and workflows, is important.
Want to learn more about user experience and engagement? Click here to read more about how user engagement can help deliver simple, elegant and often innovative technology products.