The Mobile Revolution
Mobile is disrupting the way that many companies are doing business. Across industries, people are looking to their mobile devices first to conduct activities they previously could only do using a PC. The mobile age is increasing our productivity, our access to information and our ability to collaborate with one another – and is allowing us to do things we just couldn’t do before.
Consider these examples. Patients are using their mobile devices to store and interact with their health records, refill their prescriptions and make appointments with their doctors. Airline passengers are booking and checking into their flights using their smartphones, and train conductors are checking passengers’ tickets using mobile devices. Consumers are now using mobile payment devices to pay for goods at yard sales and flea markets, and can take a photo of a check and deposit it into their bank accounts through their mobile devices.
The mobile trend appears to be pervasive across industries. So what may companies do to get ahead of the trend? Mike Brinker and Shehryar Khan, both principals with Deloitte Consulting LLP, suggest a mobile strategy that focuses on three things:
- Design and deploy a service-oriented architecture that may be accessed promptly and effectively from mobile devices.
- Build a nimble organization. The mobile space is fast moving and evolving very quickly. Your business should strive to keep pace and continually adapt.
- Engage your employees and decentralize operations to take full advantage of the opportunities afforded by mobility.
Continue reading about the mobile revolution and watch an interview with Mike and Shehryar here.