Services ThinkingA framework for solving business problems |
Businesses want technology to be more open and flexible, definitely an advantage when almost anything can change at any time for nearly any reason. That’s why Services Oriented Architecture (SOA) got started in the first place Services Thinking moves the concept out of the software stack and into the business, triggering a shift away from process engineering toward service design. Today’s battleground is agility – where chunks work better than streams – as long as there are solid hand-offs between them to deliver the control and flexibility the business needs. That’s what Services Thinking is all about.
Services Thinking is a framework for solving business problems. It creates value by enabling organizations to adapt rapidly changing conditions. How? By focusing on the capabilities each part of the organization needs to compete – and then helping the organization deliver those capabilities in manageable, independent, interoperable pieces. These capabilities transcend business processes, organizational charts and technology solutions.
Explore the resources below:
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Services Thinking Part 2: Services Thinking Goes to Work
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Services Thinking Part 1: A Smart New Approach to Business Execution
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Services Thinking Q&A
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Meet Rich Spear, Director, Deloitte Consulting LLP
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As used in this document, ‘Deloitte’ means Deloitte LLP (and its subsidiaries). Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
