Meet Bill Ziska
Director, Deloitte Consulting LLP
William Ziska is a director with Deloitte Consulting LLP in the Customer Relationship Management (CRM) practice. In this role, Bill specializes in expanding customer relationships, Information Technology (IT) strategy, CRM and management consulting. A technology specialist with more than 30 years of IT and consulting experience, Bill has led global, large-scale, multidisciplinary project teams with an overall focus on accomplishing organizational and operational change.
Bill has a broad range of leading practices and industry experience, including life sciences, discrete manufacturing, industrial products, high tech and consumer goods. Bill also brings knowledge, skills and experience in the design and implementation of rich Internet applications that drive higher customer loyalty and profitability. Additionally, Bill has deep experience building mobile applications blending leading technologies and user experience to deliver highly interactive and intuitive solutions to business and consumers.
Prior to joining Deloitte, Bill was a vice president at a professional services firm and worked at several smaller start-up firms where he was responsible for the delivery and methodologies around enhancing customer relationships to build strong and more profitable interactions with clients.
Bill is an international speaker and published author. His topics of discussion include obtaining value, user adoption from CRM implementation, implementing leading practices to achieve business results and the strategic use of technology to assist high performing teams.
Bill holds a bachelor’s degree and has done post-graduate studies from DePaul University in Computer Science and most recently completed a yearlong training program in improvisational comedy at Chicago’s famous Second City.
“I am always told one cannot automate the selling process, and while this is largely true, one can enhance the customer experience by supporting sales with the right technology that enables the sales teams to better and more quickly meet their commitments.”