Meet Carmine Cutone
Director, Deloitte Consulting LLP
Carmine is a Director at Deloitte Consulting LLP and leads the Oracle Customer team within Deloitte Digital. For more than 25 years, Carmine has been helping organizations better understand their customer needs and develop strategies for improving and enhancing their customer relationships through business process improvement and systems integration.
In today’s complex business environment, the familiar adage that “the customer is always right” presents challenges to organizations struggling to understand their customer’s real needs and meet their expectations. Carmine has spent his career honing his ability to translate customer requirements into meaningful action.
Carmine specializes in Customer Relationship Management (CRM) systems and operations improvements in the areas of sales force automation, field service, contact centers and marketing effectiveness. Throughout his career, he has been involved in numerous phases of information technology implementations from strategic planning (strategic information systems planning and business application selections) to helping clients with systems development and implementation; to management, support and ongoing system improvements.
In addition to his work with clients, Carmine has led the Oracle/Siebel Practice within Deloitte Consulting LLP. Previously he has held the roles of Northeast Oracle Practice Leader, Global Deloitte Siebel Alliance Leader, Italian CRM Practice Leader and the European Telecommunications Industry CRM Leader. Carmine is often quoted in the media on CRM-related topics including trends and leading practices.
Carmine holds an MBA degree from the University of Edinburgh in Scotland, as well as M.Sc. and B.Sc. degrees in Engineering from Queen’s University in Canada.
Organizations and affiliations
Member, Professional Engineers of Ontario (P. Eng.)
Member, Institute of Certified Management Consultants of Ontario (CMC)
“The C in CRM is based on the notion that you are doing something for your customers – not something in the area of internal processes that have little value to your customers.”