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Customer Transformation

Suzanne Kounkel
How can customer-centricity drive profitable growth for your company?  Suzanne Kounkel, principal with Deloitte Consulting LLP and leader of Deloitte’s Customer Transformation practice, helps clients answer that question by tackling issues related to new market opportunities, customer and partner segment penetration and loyalty, sales effectiveness and efficiency, and optimized customer operations. Read Suzanne’s full profile.

Tom Zipprich
Thomas leads Deloitte Consulting LLP’s U.S. Customer Strategy practice and has close to 20 years of experience helping companies to improve aspects of their customer interactions. He has developed strategies to help reduce operating costs, improve profitability, and increase customer satisfaction across sales, marketing, and service for global and U.S. companies within the Financial Services, Professional Services, Telecommunications, Media and Entertainment, Consumer and Industrial Products, and Hospitality industries. Read Tom’s full profile.

Christine Cutten
Technology is transforming the ways companies reach and connect with customers, build brands, and grow the bottom line. As a leader within Deloitte's Customer Transformation practice, Christine Cutten helps companies negotiate these changes, working alongside CMOs to design their roadmaps to the future. Read Christine’s full profile.

Ed See
Ed See is a Deloitte Consulting Principal with a focus on marketing process, digital marketing, technology and marketing analytics. In 25 years of practice, Ed has helped some of the world’s most prestigious brands apply business rigor, process, analytics, and technology to improve marketing performance and effectiveness. Read Ed’s full profile.

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