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Customer Transformation

Suzanne Kounkel
How can customer-centricity drive profitable growth for your company? Suzanne Kounkel, principal with Deloitte Consulting LLP and leader of Deloitte’s Customer Transformation practice, helps clients answer that question by tackling issues related to new market opportunities, customer and partner segment penetration and loyalty, sales effectiveness and efficiency and optimized customer operations. Read Suzanne’s full profile.

Tom Zipprich
Thomas leads Deloitte Consulting LLP’s U.S. Customer Strategy practice and has close to 20 years of experience helping companies to improve aspects of their customer interactions. He has developed strategies to help reduce operating costs, improve profitability and increase customer satisfaction across sales, marketing and service for global and U.S. companies within the Financial Services, Professional Services, Telecommunications, Media and Entertainment, Consumer and Industrial Products, and Hospitality industries. Read Tom’s full profile.

Christine Cutten
Technology is transforming the ways companies reach and connect with customers, build brands and grow the bottom line. As a leader within Deloitte's Customer Transformation practice, Christine Cutten helps companies negotiate these changes, working alongside CMOs to design their roadmaps to the future. Read Christine’s full profile.

Ed See
Ed See is a Deloitte Consulting Principal with a focus on marketing process, digital marketing, technology and marketing analytics. In 25 years of practice, Ed has helped some of the world’s most prestigious brands apply business rigor, process, analytics and technology to improve marketing performance and effectiveness. Read Ed’s full profile.

Frances Yu
By putting customers and partners at the center, Frances Yu, director, Deloitte Consulting LLP, has helped her clients identify over $1.5 billion in incremental revenue growth and guided the successful launch of $700M+ new businesses. As a leader in Deloitte Consulting’s Customer practice and CMO services, Frances has spent the past 17 years working with Fortune 500 brands to redesign customer and channel strategy, launch digital businesses and organizations, improve sales and marketing effectiveness and ROI and move marketing from a cost center to a revenue center. Read Frances’ full profile.

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