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Service Management
Deloitte Consulting LLP

Customers generally spend a lot more money on services than products—and they’re willing to pay a premium for unique knowledge, capabilities and branding. Services can also drive product sales, transforming a stand-alone product into a complete solution and creating an ongoing relationship that helps you understand and quickly respond to customer needs. Whether you want to reinvent your company as a services-based business or simply want to improve revenue, cost efficiency, and customer satisfaction/loyalty—it makes sense to focus on services.

Getting Results that Matter
Deloitte has assisted many leading companies in creating greater value through services. We would like to work with you as well, and help you:

  • Reduce service delivery costs through innovative operating improvements such as Web-based customer support.
  • Increase customer satisfaction due to having a better understanding of your customer segments.
  • Generate additional services revenue resulting from a focused effort on markets with high demand.
  • Capture higher profit margins resulting from the creation of a true services profit picture.
  • Smooth out revenue fluctuations over the product life cycle by focusing on products that are easy and profitable to support.
  • Increase differentiation and market share resulting from a unique bundling of products and services.
  • Build customer loyalty due to the tailoring of services to each customer segment.

Our Approach
Services are a proven lever to increase revenue and profit both in the near- and long-term. We have helped many leading companies unlock the power of services. We combine deep strategic and operational capabilities with extensive implementation experience to develop value-based, executable strategies. These strategies provide our clients with the foundation for achieving results that matter.

Download a PDF to learn more about our approach to Service Management.

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