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Meet Susan Hogan

Principal, Deloitte Consulting LLP

Susan Hogan is a Strategy & Operations Principal with Deloitte Consulting LLP with over 20 years of consulting experience. She specializes in leading organizations through complex restructuring of their back office service delivery models and has a deep expertise in Shared Services. In addition to serving as a trusted advisor to senior executives at top-tier clients, she leads the creation of industry leading research pieces and articles that are used around the globe by her clients and the industry. 

In addition to marketplace and eminence leadership, she leads Deloitte Consulting’s new Business Model Transformation service line where she is responsible for the deployment of over 300 resources across seven offerings in addition to driving the growth and eminence in the marketplace of those offerings. Additionally, Susan created and runs the Service Delivery Transformation Integrated Market Offering across all of Deloitte. In this role she is focused on driving connectivity across functions at Deloitte to deliver a seamlessly integrated experience to clients regarding Service Delivery issues.

As a mother of two and successful leader in the Firm, she considers developing others as a serious responsibility. As such, she is an active mentor to many, has served as a leader in Deloitte’s Women’s Initiative program, and in 2011, she completed a five year term of serving as Chair of Deloitte Consulting LLP’s Principal Admission Committee.


"Globalization is having a huge impact on shared services organizations today. It's really forcing organizations to rethink their service delivery platform, where their service centers are located and what processes are in those centers."

"There are a lot of misconceptions about shared services. Many people believe that shared services is all about cost reduction, but it's really not. It's about creating value for the organization."

Third party recognitions:

In 2010 and 2012, Susan was recognized as one of the top thought leaders in the Shared Services and Outsourcing industry through an external voting process conducted by the Shared Services and Outsourcing Network for their Shared Services and Outsourcing Week's G6 Visionary Thinktank.

Deloitte was ranked #1 on the International Association of Outsourcing Professionals' 2013 World's Best Outsourcing Advisor's list, recognizing Deloitte's global advisory capabilities.

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