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CRE/FM Technology Enablement

Helping you do more with less


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Improved financial performance is pivotal to competing in today’s global marketplace. A key component of this success is predicated by the need to optimize an organization’s real estate portfolio through alignment with its business strategy and operating model, while also enabling cost reduction measures focused on meeting key performance targets and goals.

By uncovering hidden capabilities, streamlining processes and leveraging information technology to increase automation and efficiency, we help our clients do more with less. A key element of our technology enablement philosophy is aligning processes that comprise the Corporate Real Estate and Facilities Management (CRE/FM) life cycle to improve collaboration, management and decision support. We understand that complex real estate portfolios provide transformational opportunities, which requires a combination of process and technology solutions that can bring oversight and management support to one of the largest line items on the financial balance sheet.

Our approach to CRE/FM information technology transformation

In support of the total asset life cycle, Deloitte assists clients across the continuum of CRE/FM technology enablement with a five-phase implementation methodology – assess, design, build, test and deploy – supported by a rigorous governance, change management and training philosophy.

This approach includes a focus on time-tested business process improvement techniques and is designed to use resources effectively, mitigate risk and deliver capabilities in an iterative and collaborative manner. We serve our clients within individual areas or phases and/or throughout the entire CRE/FM life cycle.

Our repository of pre-configured tools accelerates the implementation lifecycle to reach the organization’s envisioned future state. A key output from our methodology is the ability to generate meaningful analytics across the full real estate and asset management lifecycle, unlocking significant insight into the total real estate and facilities management function.

Our clients often reside within their organization’s Finance function and are mandated to use ERP solutions that may lack deep real estate and facilities functionality. In these situations, we work with clients’ IT organizations to understand their specific technical requirements and educate stakeholders on the merits of focused CRE/FM solutions while evaluating vendor capabilities.

As required, we provide experienced resources in support of implementation, either in a PMO and/or subject-matter advisory capacity.

Some of the many challenges that we help client’s address include:

  • Improved alignment of CRE/FM technology with business and enterprise system strategies, after a number of acquisition efforts
  • Low levels of customer satisfaction
  • Inefficient use of space
  • Non-standardized processes
  • Lack of process automation
  • Corporate exposure from non-compliance
  • Lack of performance metrics
  • Inefficient decision support analytics
  • Legacy System Limitations
  • Multiple data repositories
  • Limited visibility into real estate and location data
  • Lack of systems integration

Selected client experience

Deloitte developed an integrated enterprise-wide, web-based solution enabling rapid CRE decision making for a Fortune 10 Global Conglomerate. This initiative improved the on-boarding program for new employees and identified over $500 million in savings.

For a Global Pharmaceutical Company, Deloitte helped drive the technology-enablement of key asset management processes such as move, space, work-order management, calibration and vendor management, yielding an annual run-rate savings of $9 million.

For a Federal Law Enforcement Agency, Deloitte identified $22 million in annual savings related to the management of real estate and facilities expenses. An additional $15 million in annual savings associated with reduced project cycle time were realized as a result of the efficiencies generated by the implementation of an integrated workplace management system.

About Deloitte’s Real Estate & Location Strategy practice

Deloitte is proud to have one of the industry’s largest consulting practices dedicated to real estate transformation and location strategy. We bring a particular blend of business focused management consulting experience, real estate and facilities “know how” and cross-industry thought leadership. Our team of seasoned practitioners assists complex organizations in developing innovative strategies and executing complex programs that can add significant value while reducing risk and enhancing enterprise alignment.

With a nationwide presence, our practice is composed of over 200 professionals with management consulting, architecture, real estate, planning, site selection, engineering, operations, construction, technology enablement and financial management experience. Our practitioners and capabilities are deployed globally, with field experience in over 60 countries and Deloitte offices in over 150 countries.

As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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