Meet Tom LewisPrincipal, Deloitte Consulting LLP |
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Tom Lewis is a principal with Deloitte Consulting LLP’s Strategy and Operations practice and is also the leader of Deloitte’s contact center strategy and processes offering.
He has over 21 years of experience with a strong focus on customer experience and contact center operations. He has a wide range of specialties in this area including outsourcing, agent performance and retention and the unique use of technology as a differentiator.
Tom has helped clients develop strategic road maps for their service organizations, guided them through the selection of outsourcers and technology. He has helped his clients decide between outsourcing and in-sourcing, developed agent training and retention programs, technology implementations and call center ramp-ups.
Tom has served clients in nearly all industry verticals and brings the best practices from each industry to share with others. Prior to joining Deloitte Consulting, he spent 10 years working with other leading consulting companies.
Education
- Bachelor of Arts in Computer Science and minors in Economics and Asian Studies from DePauw University
My areas of specialization
Industries
- Automotive
- Health Care Providers
- State Government
- Federal Government
- Media & Entertainment
- Telecom
- Insurance
