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SGA Book of Metrics for Retail: 2009 Executive Summary


Building a competitive store operations, general and administrative (SGA) cost-reduction strategy is a crucial lever for sustaining business performance in a volatile environment. Finding a way to lower or adjust SGA expenses—even a little—goes a long way toward effectively managing a company's overall spend.

Coping with one of the deepest recessions of the past 30 years, retail executives are facing a market where reduced consumer spending has made cost-management initiatives more critical than ever. As retailers today continue to struggle with SGA costs, it becomes crucial for them to gain objective insight into industry-specific SGA performance metrics. Relevant data like this can help executives make fast and effective business-improvement decisions in the current environment.

Recently, Deloitte released a diagnostic study designed to assess the performance of, and identify improvement opportunities for, SGA processes in the retail industry. Key areas included in the study are:

  • Store operations
  • Merchandising
  • Supply chain management
  • Marketing
  • Information technology
  • Finance
  • Human resources
  • Support services

Study participants uncover the specific steps retailers can take to address SGA cost reduction. Download the study's executive summary at the bottom of this page, and learn how to enroll today in this unique diagnostic.

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