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Meet Andy Haas

Director, Deloitte Consulting LLP

Andy Haas, director and leader of Deloitte Consulting’s Customer Operations practice, has 18 years of consulting experience. He focuses on improving customer experience and reducing costs by helping clients transform their customer interaction capabilities and operations within customer service and sales functions.

Andy has specific experience in helping clients define customer interaction strategies, improve the customer experience, transform business processes, execute operational improvements, define cost reduction opportunities, develop sourcing strategies, and deploy enabling technology within their customer-facing business functions.

Andy has deep experience in the Health Care industry across Health Plans, Providers, CROs and Pharmaceuticals. He also has experience with other industries including Consumer Products, Financial Services, Media, Retail, Technology and Telecommunications. This mix of depth and breadth of experience enables Andy to provide clients with leading insights and executable strategies to help transform their customer capabilities.

Additionally, Andy leads Deloitte Consulting’s efforts around contact center innovation, eminence, thoughtware and market offering development. Andy holds a BA in Management from Ball State University and a MS in Communication and Information Sciences from Ball State University.

Organizations and affiliations

  • Co-Chair, Contact Center Chapter, International Association of Outsourcing Professionals

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