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Three Steps to Sustainable and Scalable Change


Creating sustainable and scalable improvements to a company’s cost structure involves three key actions: choosing the right business model, determining how decisions will be made, and mobilizing resources to put decisions into action. When improving their cost structure, many companies jump directly to action; however, the results are generally disappointing and, even if they are acceptable, usually hard to sustain.

Deloitte’s three-part series, "Three Steps to Sustainable and Scalable Change," takes a detailed look at key activities necessary to produce cost structure improvements that can withstand the test of time:

  • Part 1: “Rethinking a Company’s Business Model” offers fresh and practical advice to help companies choose or confirm the right model. This provides a blueprint to guide the overall effort.
  • Part 2: “Aligning Operational Governance with the Business Model” presents a framework for aligning and improving the way decisions are made and executed. This provides the foundation for lasting improvement.
  • Part 3: “Redefining Functional Service Delivery to Achieve Organizational Scalability and Efficiency” explains ways companies can deploy their resources to create a cost structure and performance improvements that satisfy the specific needs of the business.

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