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Meet Susan Goldsmith

Principal, Deloitte Consulting LLP

Susan Goldsmith is a principal with Deloitte Consulting LLP in the U.S. Strategy service line Monitor Deloitte. She is a seasoned executive with over 20 years of experience in consumer products / retail, media and entertainment, telecommunications, healthcare and energy and utilities, specializing in many aspects of broad scale organizational strategy and change. She has helped clients enable growth through development of global branding capabilities, innovation, customer engagement / experience and digital enablement.

Susan has focused her career on working with executives who are leading a broad change agenda, requiring alignment across multiple dimensions … people, processes, systems and culture. Susan brings vast experience across the programmatic elements of such initiatives and has herself been the change executive on several multi-year, enterprise-wide engagements. Susan also specializes in the oftentimes more difficult dynamics of change including leadership, talent and culture. Susan collaborates with her clients to translate their aspirations into an executable program. She has extensive large group facilitation experience and works closely with C-Suite executives to drive productive interactions and alignment.

Susan’s functional specialization spans marketing, finance, human resources, information technology and legal / business affairs. She has worked with countless functional leaders to improve the performance / contribution of their teams, enhance the value proposition and internal positioning and on individual team member effectiveness.

Susan has a dual Masters degree from the University of Pennsylvania in social psychology and education, with a concentration in organizational behavior from the Wharton School of Business. Susan lives in Los Angeles with her husband and two children and is studying for her yoga teaching certification.

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