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Retail Customer Engagement

Short Takes...on Analytics

Posted by Jeff Simpson, Director, Deloitte Consulting LLP


In theory, it’s easier to keep a customer than to attract a new one. But if you’re like many retailers, you’re probably scratching your head, trying to figure out how to satisfy increasingly demanding customers who are shopping multiple channels -- online, in-store and mobile.

What if you could get inside your customers’ head to see how they learn about products, how they shop and what factors go into the ultimate buying decision? Now it’s possible to understand the customer’s mindset throughout the entire shopping process with advanced analytics. Just as important, you can learn which customers are at risk of reducing spending or even leaving – allowing you to take action before it happens.  

Deloitte’s Customer Engagement Solution makes it easy for retailers to pull together disparate data sets to reveal actionable insights that can lead to smarter decisions about how to influence the shopping process and ultimately grow sales. Watch this short video to learn how the solution works.

This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor.

Deloitte, its affiliates, and related entities shall not be responsible for any loss sustained by any person who relies on this publication.

About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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