Analytics and Shared Services – Delivering Strategic ValueShort Takes...on Analytics |
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Posted by Richard Sarkissian, Principal, Deloitte Consulting LLP |
Shared Services is not a new concept but has historically been relegated to providing support for back office functions. While consolidating support processes and resources can result in significant cost savings and efficiency gains, the long-term strategic value that Shared Services can provide is untapped by many organizations. Inevitably, as business units and geographies are rolled into a Shared Services Organization (SSO), so is their data. Unknowingly, the Shared Services Center (SSC) has become the data repository for the organization and based upon our experience, this role has not been exploited.
To deliver value beyond supporting back office processes, SSOs should realize their ability to provide strategic insight and value to the business through data.
Analytics can help SSO’s achieve a holistic view across the organization and provides Shared Services a platform that can be seen as a strategic asset. Analytics performed within the SSC can drive:
- Operational improvements within the SCC
- Cost reduction and improved service quality
- Business insights resulting in more effective decision making
Using analytics, the enterprise-wide SSO can not only reduce redundancy and risk, but can also reap the benefits of leveraging data for better strategic insight and business performance.
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