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Analytics and Shared Services – Delivering Strategic Value

Short Takes...on Analytics

Posted by Richard Sarkissian, Principal, Deloitte Consulting LLP

Shared Services is not a new concept but has historically been relegated to providing support for back office functions. While consolidating support processes and resources can result in significant cost savings and efficiency gains, the long-term strategic value that Shared Services can provide is untapped by many organizations. Inevitably, as business units and geographies are rolled into a Shared Services Organization (SSO), so is their data. Unknowingly, the Shared Services Center (SSC) has become the data repository for the organization and based upon our experience, this role has not been exploited.

To deliver value beyond supporting back office processes, SSOs should realize their ability to provide strategic insight and value to the business through data.  

Analytics can help SSO’s achieve a holistic view across the organization and provides Shared Services a platform that can be seen as a strategic asset. Analytics performed within the SSC can drive:

  • Operational improvements within the SCC
  • Cost reduction and improved service quality
  • Business insights resulting in more effective decision making

Using analytics, the enterprise-wide SSO can not only reduce redundancy and risk, but can also reap the benefits of leveraging data for better strategic insight and business performance.

This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor.

Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.

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Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

Copyright © 2012 Deloitte Development LLC. All rights reserved


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