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Business Analytics: Insights from the Retail & Distribution Sector

In today's retail and distribution environment, gauging consumer demand and responding to it effectively requires companies to change their approach to information management and business intelligence. Marketing, selling and customer service are critical functions for every retail company. Retailers need advanced analytics applications throughout their operations -- from front offices and supply chain systems, to financial planning and forecasting functions, and all the way to the sales floor, to provide them with operational 'omniscience' – and the ability to predict customer preferences and behaviors to gain competitive advantage.

Deloitte Analytics can help conquer the challenges of the retail and distribution space. Through advanced data analysis capabilities, a deep understanding of the retail and distribution landscape, and best practices in customer segmentation, pricing, profitability, category management and historical sales analysis, we help organizations get a leg up on the competition.

Featured Insights

Customer engagement solution
Deloitte's Customer Engagement Solution can help retailers head-off attrition and solidify relationships by tapping customer insights that can only come from understanding their entire shopping experience.
The three-minute guide to customer analytics for retail
As retailers have pushed into new sales channels, it has become more difficult to track and manage the customer experience. But today’s analytics tools are able to bridge the gap, drawing in data from siloed data sets to create a more complete understanding of the customer experience through their eyes.
Polaris
Deloitte's Polaris solution can help businesses in targeted sectors drive high-value pricing performance by combining proprietary algorithms, sector-specific data models, and predictive analytics to harness the power of information.
Retail Sales
Some retailers act as if their e-commerce business and in-store business are entirely separate. But in reality, it’s the same customer who’s buying online and in stores.  One of the most powerful things a retailer can do is to bring their siloed data sets together to better understand their customer and persuade her to buy. Watch our take.
Shrinking retail shrink
How retailers can use new technologies such as data analytics to help them detect more fraud and improve margins in an increasingly challenging economic environment.
Analytics in retail
To avoid getting lost in all the numbers, retailers should demand more from their data. Learn about six key areas where retailers can apply analytics to drive value for their stakeholders.
Understanding customer retention in the retail industry
Retailers that monitor customer retention and analyze its fundamental drivers have a leg up on the competition. Our recent research suggests, however, that there are common mistakes in any attempt at achieving a better understanding of customer retention. Retailers can learn from these mistakes and from the successes of today’s industry leaders.
Managing inflation risk in retail
Significant jumps in the price of crude oil, food, cotton and other commodities are squeezing margins and eroding earnings. Feeling boxed in, retailers are now left searching for an escape from inflationary pressures. An emerging set of analytical capabilities focused on sourcing, pricing, assortment optimization, and inventory productivity may provide immediate relief.
Building a customer-relevant organization
How does a retailer succeed in the battle to own valuable customers? It must become more relevant to its targeted customer base and orient everything it does towards achieving that objective. The ability to survive will not be solely based on economic recovery factors. Absence of meaningful connec¬tions with customers will likely lead to failure. How many retailers have what it takes?
Transforming retail
The retail sector has seen considerable change in this uncertain economy. Highly informed and savvy customers are increasingly demanding that retailers know what they want — even when they themselves do not.

What we Offer

Retail Strategy & Growth

Retail Operations & Performance Improvement

Technology Strategy & Implementation

Talent, HR and Organizational Change

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