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Service Delivery Transformation

Outsourcing. Offshoring. Shared services.

As organizations have evolved and become more complex, so have their service delivery needs for functional and business support processes. 

Deloitte’s Service Delivery Transformation leadership team has the knowledge, insight and experience to help organizations create a flexible, scalable and cost-effective platform for delivering functional and business-enabling processes which support the overall organization’s business strategy, leveraging an effective combination of shared services, outsourcing and offshoring. This talented team represents an entire practice of specialists, who focus on helping clients throughout the Service Delivery Transformation lifecycle, from visioning and planning through implementation.

We can help your organization evaluate the range of service delivery options – in-house, outsourced, onshore, offshore – to develop and help execute a tailored service delivery strategy that meets your organization’s long-term needs. Learn more about the practice.

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More Featured insights

  • Where will shared services go next?
    In choosing a location for global service delivery deployment, shared services leaders literally have a world of options.
  • Our take on Service Delivery Transformation
    In this video, Deloitte leaders share their insights on the benefits of a Service Delivery Transformation business strategy and why it is a “hot topic” in today’s market.
  • Helping government deliver: Transforming mission and support services
    Read about the range of Federal service delivery approaches, key takeaways from case studies, and recommendations for organizations embarking upon the service delivery transformation journey.
  • Outsourcing amid complexity
    Outsourcing has become a standard worldwide business practice and management imperative. Learn more about how you can realize full value from an outsourcing program.
  • Global talent, global service delivery
    In this Power Play, Deloitte provides a Service Delivery Transformation perspective on “Emerging market talent strategies” from Deloitte’s Business Trends 2013.

Hot topics

Analytics Tax
Compliance Highly Immersive Visual Environment (HIVE)


As mentioned above, “Deloitte” means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. 

More Watch, listen, learn

  • Business Trends 2014
    How will the next wave of globalization impact your organization?
  • An intelligent approach to unlocking value in service delivery transformation
    A proactive approach can go a long way toward mitigating many of the risks associated with service delivery transformation before they proliferate and become costly to the organization.
  • Implementing a corporate legal process outsourcing solution
    Key considerations before embarking on the legal service delivery transformation journey.
  • The benefits of global business services adoption (a video)
    Nick Prangnell, director, Deloitte UK, explains the benefits of global business services adoption at the Deloitte 2013 Shared Services & BPO Conference.
  • How Siemens transitioned to global business services (a video)
    Michel de Zeeuw, CEO Global Shared Services, Siemens explains how Siemens transitioned to global business services at the Deloitte 2013 Shared Services & BPO Conference.

Dig deeper

  • In the news
    Deloitte thought leaders discuss service delivery transformation issues.
  • Meet our leaders
    Profiles of Deloitte’s Service Delivery Transformation leadership.
  • Service Delivery Insights
    Sign up for our quarterly e-newsletter and view our archived issues.

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