Service Delivery Transformation

Outsourcing. Offshoring. Shared services.

As organizations have evolved and become more complex, so have their service delivery needs for functional and business support processes.

Deloitte’s Service Delivery Transformation services are designed to help organizations in their efforts to create a flexible, scalable and efficient service delivery model – one that can enhance enterprise value by enabling cost-effective growth, supporting strong internal controls and compliance, and providing globally consistent service delivery.

We can help your organization evaluate the range of service delivery options – in-house, outsourced, onshore, offshore – to develop and help execute a tailored service delivery strategy that meets your organization’s long-term needs. Learn more about the practice.

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More Featured insights

Five "must haves" to consider for outsourcing in service delivery transformation
Specific areas where effective planning and execution can be important to an outsourcing effort.
Deloitte’s 2012 global outsourcing and insourcing survey
Outsourcing continues to become mainstream as a standard business practice.
The great tax offshoring debate: And how stakeholders can move beyond it
CFOs and tax directors have many more interests in common than their differences on offshoring might suggest.
Insights from Deloitte’s 2011 global shared services survey
Key themes on “how” to establish and improve a shared services organization, based on the results of Deloitte’s 2011 global shared services survey results.

Related services

Service Delivery Transformation Consulting Offerings
Explore consulting-specific services and topics.

Infrastructure Operations
Learn more about this practice.

More Watch, listen, learn

2012 HR shared services executive retreat
Join us on August 13 – 15, 2012 in Atlanta, GA.
Service delivery insights
Read our newsletters.
Balancing BPO and shared services in a complex, global environment
How one company leveraged BPO to reduce risk in Latin America.
Beyond baseline: Enhancing shared services risk and control benefits
Listen to this Dbriefs webcast.
In the news
Deloitte thought leaders discuss service delivery transformation issues.

Meet our leaders

Susan Hogan
Principal, Deloitte Consulting LLP Leader, Service Delivery Transformation
David Hodgson
Partner, Deloitte & Touche LLP
Jonathan Ohm
Managing Director, Deloitte Corporate Finance LLP
Erica Volini
Principal, Deloitte Consulting LLP

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