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Service Delivery Transformation

Outsourcing. Offshoring. Shared services.

As organizations have evolved and become more complex, so have their service delivery needs for functional and business support processes.

Deloitte’s Service Delivery Transformation leadership team has the knowledge, insight and experience to help organizations create a flexible, scalable and cost-effective platform for delivering functional and business-enabling processes which support the overall organization’s business strategy, leveraging an effective combination of shared services, outsourcing and offshoring. This talented team represents an entire practice of specialists, who focus on helping clients throughout the Service Delivery Transformation lifecycle, from visioning and planning through implementation.

We can help your organization evaluate the range of service delivery options – in-house, outsourced, onshore, offshore – to develop and help execute a tailored service delivery strategy that meets your organization’s long-term needs. Learn more about the practice.

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More Featured insights

  • Deloitte’s 2014 global outsourcing and insourcing survey
    The results indicate that outsourcing as a business practice continues to see growth across all functions surveyed.
  • The value of global process owners in global business services
    This two-part article series examines the crucial role a global process owner can play in global business services. Read more.
  • Deloitte recognized globally for 4th consecutive year in The World’s Best Outsourcing Advisors for 2014
    IAOP’s ninth annual ranking recognizes Deloitte’s advisory capabilities.
  • Vendor Management Program Office
    The challenges in managing relationships with business units, multiple vendors and sourcing and procurement functions remain, however, that has not prohibited clients from exploring and successfully moving vendor management functions to offshore centers.
  • Where will shared services go next?
    In choosing a location for global service delivery deployment, shared services leaders literally have a world of options.
  • Our take on Service Delivery Transformation
    In this video, Deloitte leaders share their insights on the benefits of a Service Delivery Transformation business strategy and why it is a “hot topic” in today’s market.

Related offerings

Audit & Compliance Business Model Transformation
Global Business Tax Services Finance Transformation
Tech Trends HR Transformation


As mentioned above, “Deloitte” means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. 

More Watch, listen, learn

  • Deloitte's 2015 global shared services survey
    Since 1999, Deloitte has conducted biennial research on shared services organizations to explore the evolving concept and assess emerging trends.
  • Deloitte’s Central Region Shared Services Executive Roundtable
    October 23, 2014 – Detroit, Michigan.
  • Deloitte’s West Coast Shared Services Roundtable
    October 24, 2014 – Oakland, California.
  • Closed blocks outsourcing
    This paper looks at the challenge of servicing closed blocks and analyzes the opportunity to outsource the process.
  • Israel’s Technology, Media & Telecom industry
    An overview for businesses considering innovation investments.

Dig deeper

  • In the news
    Deloitte thought leaders discuss service delivery transformation issues.
  • Meet our leaders
    Profiles of Deloitte’s Service Delivery Transformation leadership.
  • Analytics
    A guide to analytics for shared services.
  • Highly Immersive Visual Environment (HIVE)
    The Service Delivery Transformation HIVE can help business leaders who are facing the dilemma of how best to quickly get up to speed on what analytics can actually deliver in practice.
  • Service Delivery Insights
    Sign up for our quarterly e-newsletter and view our archived issues.

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