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Service Delivery Transformation

Outsourcing. Offshoring. Shared services.

As organizations have evolved and become more complex, so have their service delivery needs for functional and business support processes. 

Deloitte’s Service Delivery Transformation services are designed to help organizations in their efforts to create a flexible, scalable and efficient service delivery model – one that can enhance enterprise value by enabling cost-effective growth, supporting strong internal controls and compliance, and providing globally consistent service delivery. 

We can help your organization evaluate the range of service delivery options – in-house, outsourced, onshore, offshore – to develop and help execute a tailored service delivery strategy that meets your organization’s long-term needs. Learn more about the practice.

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Featured 

Deloitte ranks no. 1 in 2013 World’s Best Outsourcing Advisors list
IAOP’s eighth annual ranking recognizes Deloitte’s global advisory capabilities.

 

More Featured insights

  • Deloitte’s 2013 global shared services survey results
    Deloitte’s 2013 global shared services survey results
    This year’s survey drew 277 responses, representing organizations headquartered in 38 countries, providing data for 870 shared services centers from around the world.
  • From Bangalore to Boston: The trend of bringing IT back in-house
    Read about insourcing and this new trend’s drivers, opportunities and challenges.
  • Case studies in reducing process complexity in general and administrative (G&A) and shared services
    Managing drivers of complexity in G&A operating models.
  • Outsourcing today and tomorrow: Insights from Deloitte’s 2012 global outsourcing and insourcing survey
    The future of outsourcing will likely belong to those who appreciate the distinctive demands of effective outsourcing – and who invest in helping their organizations address them.

Related services

Service Delivery Transformation Consulting Offerings
Explore consulting-specific services and topics.

Infrastructure Operations
Learn more about this practice.

 

 

 

More Watch, listen, learn

  • Organizations seek to align shared services centers with broader business strategy
    Read the press release announcing Deloitte’s 2013 global shared services survey results.
  • Balancing act: Insourcing vs. outsourcing of legal discovery technology
    The benefits of insourcing vs. outsourcing legal discovery technology.
  • As shared services matures, how is it evolving?
    Shared services is no longer the new kid on the block.
  • The new reality for managing supplier risk
    It’s harder than you think.
  • Divesting your shared service center
    Leveraging your shared service center as a springboard to a profitable outsourcing relationship.

Meet our leaders

  • Susan Hogan
    Principal, Deloitte Consulting LLP Leader, Service Delivery Transformation
  • ExternalURL
    David Hodgson
    Partner, Deloitte & Touche LLP
  • ExternalURL
    Jonathan Ohm
    Managing Director, Deloitte Corporate Finance LLP
  • Erica Volini
    Principal, Deloitte Consulting LLP

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